Endpoint Protection

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  • 1.  Scheduled scan stops GUI working correctly

    Posted May 16, 2016 12:37 PM

    Windows 2008 R2 server with 64GB RAM, running SEP 12.1.5.  The server runs a weekly scheduled scan against 1TB of data.  The scan usually takes two or more days to complete.  During that time the client seems to continue updating its definitions, but I can only tell that by looking in the client management logs and the virusdefs folder.  Some client functionality is lost, ie

    1. The GUI does not display the date of its latest definitions, it shows the definitions present wheh the scan started

    2. The client stops updating system and scan logs from when the scan starts

    3. The client stops communicating its latest definitions date to the SEPM

    Any suggestions as to why the scan is apparently breaking this functionality, ie is it a resources issue?  I have tried smc -stop and -start but this makes no difference.  The only way to restore the full functionality appears to be to restart the server.

    Any suggestions as to the cause of the issue would be appreciated.

    Thanks



  • 2.  RE: Scheduled scan stops GUI working correctly

    Posted May 16, 2016 01:30 PM

    I've not seen a particular bug for this but you are I believe 4 versions behind. Is it only on this one particular machine?



  • 3.  RE: Scheduled scan stops GUI working correctly

    Posted May 17, 2016 05:21 AM

    Hi Brian, thanks for your reply.

    The issue only appears on this one server.  It is the main file server which makes me wonder if the amount of data being scanned is causing some kind of issue with resources.