Endpoint Protection

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  • 1.  Scheduled scans running at random times.

    Posted Aug 29, 2017 02:57 PM

    I recently moved to a new server for the console, uninstalled clients, and reinstalled from the new console.  I set up an administrator scan in the console to run Sundays at 3:00 AM.  I don't see that in the clients.  I assigned the policy to the group, nothing.  I created a new group and assigned the policy, nothing.  I rebooted the clients, nothing.  I chose the Update Policies command, nothing.  They will run at random times on random days.  I submitted a case yesterday but have heard nothing and cannot find where to see open cases in the website.  I tried to post this 5 minutes ago and then the website screen went black and I had to start over.

    Please help.



  • 2.  RE: Scheduled scans running at random times.

    Posted Aug 29, 2017 03:01 PM

    Exact version of SEPM and SEP clients? Are they connected to SEPM, did you verify communication? If you download and run SymDiag on an affected client what does it show?



  • 3.  RE: Scheduled scans running at random times.
    Best Answer

    Posted Aug 29, 2017 03:18 PM

    I just tried to delete the scheduled scan and recreate it.  Problem fixed.

     



  • 4.  RE: Scheduled scans running at random times.

    Posted Aug 29, 2017 03:20 PM

    So, it pulled the policy down from SEPM?