ServiceDesk

 View Only
Expand all | Collapse all

SD 7.1SP2 - Can you strip out specific attachments in tickets submitted through emails?

  • 1.  SD 7.1SP2 - Can you strip out specific attachments in tickets submitted through emails?

    Posted Jun 05, 2013 11:41 AM

    We are running SD 7.1 SP2 still.  Need to find out if it is possible to strip out the company logo/banner that is in all of the email-submitted tickets.

    thanks

    z

     



  • 2.  RE: SD 7.1SP2 - Can you strip out specific attachments in tickets submitted through emails?
    Best Answer

    Broadcom Employee
    Posted Jun 05, 2013 12:35 PM

    You should be able to modify the SD.Email.Monitor project to strip out the images based on their filename while it runs through the processing of e-mail attachments.  

    You will make the modification in the ProcessMessage model inside SD.Email.Monitor. Once you open this model scroll all the way to the top right of the screen. Here is a sample of the modification using a 'Matches Rule' component to list the specific filenames I'm looking for. If the EachAttachment.Filename variable matches then it routes back to the 'For Each Attachment' component. Anything that doesn't match routes to the Add Attachment component.

    attachment.png

     

    Once you've made the modification and added the list of files you don't wish to have saved as attachments simply save & publish the project.



  • 3.  RE: SD 7.1SP2 - Can you strip out specific attachments in tickets submitted through emails?

    Posted Jun 06, 2013 09:40 AM

    Thanks TGiles!