ServiceDesk

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  • 1.  SD7.5 Priority Auto Calc on Incident Response Form

    Posted Dec 16, 2012 10:46 PM

    For ServiceDesk 7.5, does anyone know how to get the Priority "Auto Calculate" on the Incident Response form to work for custom priorities?  Thats the form that opens when you click on the "Work Incident" task for an existing incident.

    I see that http://www.symantec.com/docs/HOWTO81841 mentions changing the Technician Feeder form but that only affects the Advanced Incident creation form.



  • 2.  RE: SD7.5 Priority Auto Calc on Incident Response Form

    Posted Dec 17, 2012 06:33 PM

    Unfortunately, it appears that the ability to modify the calculation performed in that link was inadvertently locked down as of ServiceDesk 7.5. The project containing the matrix is not available for modification.

    I've reported the issue so it can be fixed in a future release. Thanks for raising it to our attention.