ServiceDesk

Hello,

I have an inquiry and I need a solution please.

after setting up the servicedesk should the SD.Email.Monitor be installed by default or should i add it manually?!

Actually i added it manually becuase it was not found, but before publishing the project i found a couple of errors that there is a missing parameter called:[ProfileProperties].servicedesk_email_monitor_server_protcal

what do i do and please if thier is an configuration guide to this SD.Email.Monitor someone tell me 

Thanks

If you login to Process Manager

Admin | Data | Application Properties

Is there a 'ServiceDeskSettings' listed?

If you click on this, there is a section for Mail Settings, check these are filled in correctly.

Back in Workflow Manager open 'SD.Email.Monitor'

Click on the  Project in the Project treeview

Click on the 'Application Properties' tab.

Use 'Application Properties' should be ticked.

'ServiceDeskSettings' should also be ticked.

If these aren't, check them then you can click Refresh too.

Articles

Expanding Servicedesk 7.5 - Part 1 - Monitoring Multiple Emails with a Single Email Monitor Application
http://www.symantec.com/connect/articles/expanding-servicedesk-75-part-1-monitoring-multiple-emails-single-email-monitor-application

Expanding Servicedesk 7.5 - Part 2 – Defining Classification & Service Queues from within Email Monitor
http://www.symantec.com/connect/articles/expanding-servicedesk-75-part-2-defining-classification-service-queues-within-email-monitor

Configuring SD.Email.Monitor for Notification of New Incident Emails in Servicedesk 7.1 Sp2
http://www.symantec.com/connect/articles/configuring-sdemailmonitor-notification-new-incident-emails-servicedesk-71-sp2

Forum

Configuring ServiceDesk 7.5 email monitoring after install
http://www.symantec.com/connect/forums/configuring-servicedesk-75-email-monitoring-after-install

SD.Email.Monitor
http://www.symantec.com/connect/forums/sdemailmonitor

I've published the SD.Email.Monitor successfully but when i try to go to http://localhost/SD.Email.Monitor/EmailMonitoringService.asmx thats what i get

and when i choose check for msgs 
 

Have you tried running the application in debug mode?

Expand "EmailMonitoringService.asmx"

Right click "CheckForMessages"

Hit "Invoke"

You can then see where it is going in the process.

Also if you open the Log Viewer (Workflow Explorer)

  [Install Drive]:\Program Files\Symantec\Workflow\Tools\Symantec.Explorer.exe

Or open the Log File and select SD.Email.Monitor.log

  [Install Drive]:\Program Files\Symantec\Workflow\Logs\SD.Email.Monitor.log

It should have some more info.