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  • 1.  Send email template as txt and not in HTML format

    Posted Jan 20, 2016 08:19 AM

    Hi, I'm hoping someone has a solution for me.

     

    I'm looking for a way to send only a certain email template in txt format and not HTML

     

    Is there a way to achive this in SD 7.6?



  • 2.  RE: Send email template as txt and not in HTML format

    Posted Jan 20, 2016 09:28 AM

    You could build a custom form that pulls in the Templates, add a choice of Rich Text or Plain and swap a MultiLine Text box for a HTML Editor. Then have two Send SMTP Email components, one set to use Html and the other Text in the Format dropdown,

     

    Check the [ServiceDeskIncidentTemplate] Table if you want to use custom SQL

    There is also 'List Incident Templates' (Symantec.ServiceDesk.Im.Core.Components.ListIncidentTemplateComponent) just pull in the Im.Core Library (Symantec.ServiceDesk.Im.Core.dll) and others for searching.

    You could then add this as a Process Type Action to your Incident Page

     

    Components

    Send Email Component Via SMTP

    LogicBase.Components.Email.SendEmailComponentViaSMTP

    http://www.symantec.com/connect/articles/send-email-component-smtp

    List Incident Templates

    Symantec.ServiceDesk.Im.Core.Components.ListIncidentTemplateComponent

     



  • 3.  RE: Send email template as txt and not in HTML format

    Posted Jan 21, 2016 04:58 AM

    Thank you Alex!

    The email templates are sent via the process automation rules and never by manual selection. I was so hoping for a checkbox that I can select somewhere that a specific template(s) is always sent as text and not html, does not seem  like it is going to be that easy