Good afternoon,
We are experiencing some issues with our SEP11 clients on Servers, where the green tick box isn't
displayed on the SEP client through the taskbar. Once I check "Management" tab within SEP11 it is indicating that server is "Offline". I have done the following: Checked port 8014 -opened, tested the communication through Telnet, ping, and http://<SEPM_Server_IP_or_Machine_Name:Port>/secars?hello,secars the result returns "OK", have checked Sylink.xml pointing to the right server through the correct port; tried uninstalling and re-installing the client with a new package - still same issue.
The actual Icon on the task bar shows the Yellow Shield Only, with the Server is offline message through the management tab. Along with this I have checked Windows Event Logs - nothing points to an issue. This particular server is within the same subnet as others, but the issue is only caused within it. SEP11 client works just fine on other servers within the same subnet range. Have confirmed multiple times with our Gateway and Network teams, no firewall issues.
Have ran netstat -a it appears that SEP11 is not listening through 8014 even though the port is open. Any suggestions or feedbacks are highly appreciated. Thanks in advance.
Kind regards,
Dragan
IT Security Engineer
Further information:
Server with the issue: Windows Server 2003 Enterprise 32Bit
SEP11 Client: MR6
SEPM Manager: MR6