Endpoint Protection

Good morning and thank you for taking a moment to look at this.

We are noticed an issue that is slowly growing in scale. We have several machines that are losing network connection because the NIC gets disabled. Every time this happens the SEP client reports a issue with the FIrewall. Our solution thus far has been too uninstall and reinstall the Firewall portion of SEP. Once the Firewall is removed and readded and then the machine rebooted the NIC is back up and running as if nothing ever happened.

Has anyone experienced this issue before? I found some posts about issues somewhat like this, but they were from 2012. Any input on this would be much appreciated. Sorry I did not have a screen shot of the exact warning that SEP gives when the Firewall goes haywire, but if need be I may be able to track one down. Thank you again for your time and consideration in this matter.

Damien

What is the exact SEP version and are the system drivers up to date?

Thank you both for responding.

The version we are using is Version: 12.1.6 (12.1 RU6 MP7) build 7166 (12.1.7166.6700)

The drivers for the Dell machines are up to date as the Dell drivers allow us to be. 

Thank you!

If you can easily re-produce the problem, you can run the SymDiag tool in advanced mode  on an affected machine so it can grab the necessary logs. Support will probably need to take a look at this to determine root cause.

Thank you all for your suggestions. It seems the need to reach out to Support on this. I will collect the information and touch base with them. One I hear back either way I will update this thread. Thank you again!

You're welcome.

Did you solve this problem? We also encountered a similar situation. We would be happy if we could provide information.

Hello and thank you for responding!

Sadly we have not been able to resolve this problem 100%. It comes and goes in waves it seems like where we have a outbreak of the issue and then it dies down. If you have any information that might help I am all ears. Thanks!

Thank you for responding.

We have not solved the problem either.

After recovering the system, and installing SEPC except firewall function, the problem has not occurred.

What kind of investigation did you do?