Endpoint Protection

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  • 1.  SEP 12 MP 10: Scan Progress does not show in manual scans even when explicitly defined in scan settings

    Posted Aug 17, 2018 10:24 PM

    Hi all,

    I have some older computers running SEP 12 MP10 on Windows 10, version 1803.

    I realised that the scan progress never triggers no matter how many times I have the set the scan progress to be shown, even for custom scans.

    All I just get is a message saying so and so scan is in progress. Clicking on it reveals nothing.

    I open task manager and I don't see the Rtvscan process that was featured in earlier versions of SEP.

     

    Yet! The scan completes when I see the scan log. I have no idea whether or not any malware was ever found during the scan and if any action has been taken at all.

    Is this a known bug for SEP 12 MP 10 clients running on Windows 1803? I have no other different configurations so I cannot ascertain what is causing the problem.



  • 2.  RE: SEP 12 MP 10: Scan Progress does not show in manual scans even when explicitly defined in scan settings

    Posted Aug 17, 2018 10:50 PM
    Could be a bug that support would need to look at.


  • 3.  RE: SEP 12 MP 10: Scan Progress does not show in manual scans even when explicitly defined in scan settings

    Posted Aug 18, 2018 02:43 AM

    Not sure if this is looking at since SEP 12 is to be retired in favour of 14? (At least for my organisation).



  • 4.  RE: SEP 12 MP 10: Scan Progress does not show in manual scans even when explicitly defined in scan settings

    Posted Aug 18, 2018 06:11 AM
    I believe EOL on 12.1 is sometime in 2019. Ideally, moving to SEP 14 is preferred due to better protection and performance.