Endpoint Protection Small Business Edition

I run 6 XP Sp3  clients under 12.0.1001.95 on 2003 R2.
One of these is not updating, causing the "Attention Needed" Flag - IPS(!) (definitions) Failure.
At the same time the client is shown as OK in Protecton Center and status as "Good" on the client workstation,
with last update  5.may 2010r1.

1. Is this solutions document for SEP 11 also valid for SEP 12?
Document ID: 2007100907303548
Last Modified: 24.02.2010
Date Created: 09.10.2007

2. Or is there new info available somewhere?

Rgds
kelwin

Do a repair of SEP from add/remove programs
remove NTP
reboot
install NTP
reboot; check if that updates.

Somewhat short, need more background information and reference articles. I have a consultant to upgrade the server side, and install client packages from there. Let's see  if I can beat him on a simple solution-:)

Kelwin
Day to day manager since "8"

go to the client
go to the add/remove programs
select symantec
select modify'
select proactive threat protection , click on drop down menu and select this feature will not be available
complete the install
follow the same procedure; install proactive threat protection again.
https://www-secure.symantec.com/connect/forums/sep-12-client-showing-proactive-threat-protection-disabled

Sorry, wrongly cleared solution:

1. I'am talking about NTP not PTP.
2. Tried solution on NTP, did not work.
3. Removed complete package from client, reinstalled Correct client package from server.
Result: NTP not installed(!) That is, instead of definitions not updated..

I find it logical to activate WF on client while searching for solutions, done.

Rgds Kelwin

you need to make sure that your manager has the latest NTP definitions
windows firewall might blocked the update
for NTP to appear , a reboot is required.

WF not on during install (or reboot):
Reboot-Oops, of course.
Took 3 reboots, some problems with Win installer and several error messages, but all modules are now reported as functioning correctly.

Thanks Kelwin

happy to hear that issue is resolved now :)