Endpoint Protection

 View Only

  • 1.  SEP 12 Reported Issues after update KB4056891

    Posted Jan 08, 2018 04:47 PM

    Post Microsoft update KB4056891 is triggering reported errors on Windows 10.1703 systems. The errors are appearing in the system tray, reported as problems found with SEP, however the client appears to be operating normal, or not receiving definition updates for Proactive and Network Threat Protection components. Attached are screen shots of errors.

     

    Microsoft discussion at https://support.microsoft.com/en-us/help/4056891/windows-10-update-kb4056891 does reference a reg key that should be set to (below) that I have confirmed is correct, so the problems is deeping as this is not addressing the issues.

     

    Key="HKEY_LOCAL_MACHINE"Subkey="SOFTWARE\Microsoft\Windows\CurrentVersion\QualityCompat"

    Value Name="cadca5fe-87d3-4b96-b7fb-a231484277cc"

    Type="REG_DWORD”

    Data="0x00000000”

     

    Did attempt to uninstall KB4056891, it will not uninstall.

     

    Also see a similar community chat started for SEP 14, but wanted to document finding for for SEP 12.



  • 2.  RE: SEP 12 Reported Issues after update KB4056891

    Posted Jan 08, 2018 05:56 PM

    Known issue.

    Subscribe to this article:

    http://www.symantec.com/docs/TECH248552

    http://www.symantec.com/docs/INFO4793

    It says a hotfix is coming but there is no ETA yet.

    Follow this thread as well for all the updates:

    https://www.symantec.com/connect/forums/sep-system-tray-icon-warns-multiple-issues-following-installation-january-3rd-2018-windows-se?list_context_id=1403&list_context_type=sc_forum