Endpoint Protection

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  • 1.  SEP 12.1 client not installing

    Posted Nov 07, 2014 01:36 PM

    Client does not install. rolls back

     

    +++++++++++++++++++++++

    === Verbose logging started: 11/7/2014  12:07:38  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Windows\system32\msiexec.exe ===
    MSI (c) (A8:1C) [12:07:39:008]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

    MSI (c) (A8:1C) [12:07:39:008]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

    MSI (c) (A8:2C) [12:07:39:023]: Resetting cached policy values
    MSI (c) (A8:2C) [12:07:39:023]: Machine policy value 'Debug' is 0
    MSI (c) (A8:2C) [12:07:39:023]: ******* RunEngine:
               ******* Product: E:\temp\My Company_ xxx (Test)_WIN64BIT\Symantec Endpoint Protection version 12.1.4100.4126 - English\Sep64.msi

    .....
    .....


    MSI (s) (C4:F4) [12:07:48:259]: Executing op: ProgressTotal(Total=1,Type=1,ByteEquivalent=1300000)
    MSI (s) (C4:F4) [12:07:48:259]: Executing op: ServiceControl(,Name=SepMasterService,Action=1,Wait=1,)
    MSI (s) (C4:F4) [12:07:49:369]: Executing op: ActionStart(Name=ShowServiceProgress_RB,Description=Executing rollback script via service,Template=[1])
    MSI (s) (C4:F4) [12:07:49:369]: Executing op: CustomActionSchedule(Action=ShowServiceProgress_RB,ActionType=3329,Source=BinaryData,Target=ShowServiceProgress_RB,CustomActionData={67210CE5-A4BA-4C22-B639-1C79F566632D};SOFTWARE\Symantec\Symantec Endpoint Protection;Executing rollback script via service;)
    MSI (s) (C4:F4) [12:07:49:369]: Executing op: ActionStart(Name=ShowServiceProgress,Description=Executing install script via service,Template=[1])
    MSI (s) (C4:F4) [12:07:49:369]: Executing op: CustomActionSchedule(Action=ShowServiceProgress,ActionType=3073,Source=BinaryData,Target=ShowServiceProgress,CustomActionData={67210CE5-A4BA-4C22-B639-1C79F566632D};SOFTWARE\Symantec\Symantec Endpoint Protection;Executing install script via service;)
    MSI (s) (C4:2C) [12:07:49:369]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI6EEB.tmp, Entrypoint: ShowServiceProgress
    ScriptGen: ShowServiceProgress() MSIRUNMODE_SCHEDULED
    ScriptGen: ShowServiceProgress() calling WaitForSingleObject(scriptStarted) ...
    ScriptGen: ShowServiceProgress() WaitForSingleObject(scriptStarted) returned WAIT_TIMEOUT
    ScriptGen: ShowServiceProgress() Look for timeout starting SepMasterService or other failure loading SIS.dll.
    ScriptGen: CancelInstallation() instructed SIS to rollback
    ScriptGen: ShowServiceProgress() returning early due to previous error.
    CustomAction ShowServiceProgress returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
    MSI (s) (C4:F4) [12:08:19:404]: User policy value 'DisableRollback' is 0
    MSI (s) (C4:F4) [12:08:19:404]: Machine policy value 'DisableRollback' is 0
    Action ended 12:08:19: InstallFinalize. Return value 3.

    ++++++++++++++++++++++++

     

    Any help will be appreciated



  • 2.  RE: SEP 12.1 client not installing

    Posted Nov 07, 2014 01:40 PM

    follow this

    Certificate error occurs when attempting to install or upgrade Symantec Endpoint Protection

    http://www.symantec.com/business/support/index?page=content&id=TECH218029



  • 3.  RE: SEP 12.1 client not installing

    Posted Nov 07, 2014 01:47 PM

    What's the exact version? If 12.1.4, have you seen these?

    Certificate error occurs when attempting to install or upgrade Symantec Endpoint Protection

    http://www.symantec.com/docs/TECH218029

    Symantec Endpoint Protection 12.1 RU4 installation or migration on Windows fails due to outdated root certificate

    http://www.symantec.com/docs/TECH217284

    What logs do I need to gather in order to troubleshoot a failed SEP 12.1 client installation?

    http://www.symantec.com/docs/TECH164067