Endpoint Protection

Hello,

A client was having some issues with their SEP and I did an uninstall and then attempted a reinstall using the same package of SEP it was previously using only to get the following error:

"Symantec Endpoint Protection doesn't work on either version of Windows. An updated app may be available."

I ran the CleanWipe Utility and then attempted the reinstall again, same error. I tired an older version of the package, same error.

Our help desk guy built a new PC last week on the same build of Windows 10 and using the same package. No issues.

Anyone have any idea what I should try next? Or what could be causing this error? Compatability doesn't seem to be the issue.

Thanks!

See here for the correct version of SEP that's needed/supported on Windows 10 builds:

http://www.symantec.com/docs/TECH235706

http://www.symantec.com/docs/TECH235458

Okay, so how do I get the 12.1 RU6 MP9 package?

Download it from FileConnect using your serial number:

https://fileconnect.symantec.com

Not showing up in https://fileconnect.symantec.com. Only 14 is available.

Then you'll need to call support and get the download link from them to grab this specific version.

You must enter a specific serial number (version 12.1 and 14 have different serial numbers - findout from your license)

if you enter the Serial Number of version 12.1 - it will show the downloads of version 12.1

If you enter the Serial Number of version 14 - it will show the downloads of version 14