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SEP 12.X Beta:Firewall is Malfunctioning

  • 1.  SEP 12.X Beta:Firewall is Malfunctioning

    Posted May 20, 2011 01:14 PM

    I installed the client unmanaged version of SEP on my laptop. The install completed successfully. After I rebooted I now receive errors about the firewall. 

     

    I put my cursor over the notification icon and it give me a status of "Firewall Drive not loaded".

     

    I am using Windows 7 x64. 

     

    Thanks in advance!



  • 2.  RE: SEP 12.X Beta:Firewall is Malfunctioning

    Posted May 23, 2011 02:15 AM

    Hi IT Guy,

     

    You may find some additional assistance with SEP 12.1 here in its dedicated connect forum: https://www-secure.symantec.com/connect/SEP_12_Beta_Group

     

    Thanks and best regards,

     

    Mick



  • 3.  RE: SEP 12.X Beta:Firewall is Malfunctioning

    Posted May 24, 2011 10:33 AM

    Disabled Windows Firewall.

    Ran a repair install of SEP.

    Errors are now gone!



  • 4.  RE: SEP 12.X Beta:Firewall is Malfunctioning

    Posted May 26, 2011 06:30 AM

    Thanks ITGuy, this is useful information - we should be managing the interaction better here, but I know there were a few bugs here that we still had to work out.

    It should be working much better in the release.



  • 5.  RE: SEP 12.X Beta:Firewall is Malfunctioning

    Posted Jul 09, 2011 10:21 PM

    I am using the RTM version (version 12.1.671.4971) and are having the same problem.  This is a XP 32-bit machine.  I tired the fix the ITGuy suggested, it seem to work fine.  However, the same problem comes back as soon as the machine got restarted.  Any suggestion?

    Thanks.



  • 6.  RE: SEP 12.X Beta:Firewall is Malfunctioning

    Posted Jul 19, 2011 02:55 PM

    same problem as R Chan



  • 7.  RE: SEP 12.X Beta:Firewall is Malfunctioning

    Broadcom Employee
    Posted Jul 20, 2011 04:38 AM

    Charles/R Chan,

    Can I request you open a tech support case and submit for further analysis. You can do this by clicking on the SEP icon Help -> Download Troubleshooting tool. Once the logs are collected, proceed to open a TS case.

    Thanks.



  • 8.  RE: SEP 12.X Beta:Firewall is Malfunctioning

    Posted Oct 20, 2011 08:57 AM

    disabled firewall, repaired and thats it.

     

    A



  • 9.  RE: SEP 12.X Beta:Firewall is Malfunctioning

    Posted Nov 19, 2011 11:38 PM

    It was frustrating to have installed a new version of SEPM 12.1 along side a Symantec tech support person then have all the clients experience problems with Firewall, Sonar, Proactive Threat Protection, etc. "Repairing" the program corrected all of these issues.



  • 10.  RE: SEP 12.X Beta:Firewall is Malfunctioning

    Posted Feb 08, 2012 11:53 AM
    Hi Guys i have the same issue. Windows Xp Sp3 - frirewall is malfunction Teeferinstall.log shows teefer is installed successfully Run cleanwipe and reinsatlled it also didnt help Jus one machine is facing this issue in the network SEP client version is 12.1 Ru1 I refer to a couple of threads on forums which suggesed to reinstall NTP. When I try to uninstall NTP so i can reinstall it rolls back This is a fresh installation I had a support cases where the engineer said that the issue could be due to teefer is not binding with the network card. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Teefer2\Parameters However, we were not able to proceed on this case due to some reason i had to move out of country and my support license has expirted and the case was closed since it was idle for a month Please help


  • 11.  RE: SEP 12.X Beta:Firewall is Malfunctioning

    Posted Feb 08, 2012 11:53 AM
    Hi Guys i have the same issue. Windows Xp Sp3 - frirewall is malfunction Teeferinstall.log shows teefer is installed successfully Run cleanwipe and reinsatlled it also didnt help Jus one machine is facing this issue in the network SEP client version is 12.1 Ru1 I refer to a couple of threads on forums which suggesed to reinstall NTP. When I try to uninstall NTP so i can reinstall it rolls back This is a fresh installation I had a support cases where the engineer said that the issue could be due to teefer is not binding with the network card. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Teefer2\Parameters However, we were not able to proceed on this case due to some reason i had to move out of country and my support license has expirted and the case was closed since it was idle for a month Please help


  • 12.  RE: SEP 12.X Beta:Firewall is Malfunctioning

    Posted Feb 08, 2012 01:20 PM

    Dear All Boy,

    I was facing the same issue but only in Laptop computers. I did the same you tried but no luck finaly I installed a fresh Windows than I was succeeded.

    The most common reason for the issue is that it already have an old version of SEP e.g. 11.x.

    Good luck.

     

    Hakeem



  • 13.  RE: SEP 12.X Beta:Firewall is Malfunctioning

    Posted Feb 16, 2012 11:22 PM

    Please check this artcile..i also got the same issue now resolved..

    https://www-secure.symantec.com/connect/forums/firewall-malfunctioning-error