Endpoint Protection

Im also having this experience with clients i want to upgrade:

https://www.symantec.com/connect/forums/v14-updates-not-deploying-not-upgrading-v12

Any news on this?

Levd

Good to raise a case with Support, we are not going to 14 as of now. Does it work if you create a new group and move the clients and assign the package, that was the workaround in the discussion you have posted.

Have you tried with SEP 14 MP1? It just came out last week.

@Brian no, i will try thanks

This fix was in the release notes:

Portuguese SEP clients do not update with AutoUpgrade when their Portuguese SEPM migrates from 12.1.x to 14

FIX ID: 4016906

Symptom: After migrating a Portuguese Symantec Endpoint Protection Manager from 12.1.x to 14, the Portuguese SEP clients do not upgrade from SEP 12.1 using AutoUpgrade. The version 14 setAid.ini file is configured with ClientLanguage=Brazilian; however, the SEP 12.1 clients are configured with ClientLanguage=Portuguese, which results in a language mismatch.

Solution: Now allows an AutoUpgrade if there is a language mismatch between Portuguese and Brazilian. Changed the ClientLanguage setting on the client from “Brazilian” to “Portuguese” for the client to avoid future mismatches.

Not sure if it applies to you and if not you'll need to get a case open.

My clients are all English, i downloaded the newest client and it looks good now.

Thanks Brian.

Awesome, thanks for the update.