Endpoint Protection

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  • 1.  SEP 14.2.1015 - Client offline

    Posted Oct 22, 2018 11:59 AM

    Hi,

    I need some assistance with an issue to make sure I'm not doing something stupid before logging it with support

    We have upgraded a load of our Windows 2016 servers to 14.2.1015 however one is not communicating with our management servers. We have imported the sylink from the group onto the machine and under Management we can see the Group, Policy Serial Number etc however it shows as Offline.

    We've run a SymDiag and it believes that it is communicating fine with our management servers however it cycles through them without making a successful connection under Connection Status. We have also tried a CleanWipe and reinstall of both 14.2.1015 and 14.2.770 (which was the previously working one) and neither connect.

    Has anyone experienced the same or similar issues?



  • 2.  RE: SEP 14.2.1015 - Client offline

    Posted Oct 22, 2018 12:07 PM

    Did you enable logging and review?

    https://www.symantec.com/docs/TECH250061



  • 3.  RE: SEP 14.2.1015 - Client offline
    Best Answer

    Posted Oct 23, 2018 04:21 AM

    I hadn't no as we couldn't edit the registry. Now I can edit it I have enabled it.

     

    At the bottom of the log it mentioned that the current system proxy was blank. I used netsh winhttp import proxy source=ie and now I have made a successful connection.

    I have never had to do this for any of the other servers we have. Any idea why this one needed this?