Endpoint Protection

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  • 1.  SEP 14.X clients not update automaticaly

    Posted Nov 23, 2017 02:19 AM
      |   view attached

    Hi all,

     

    I have a question about SEP 14 clients. They're not updating automatically as I want. This is wat happend.

    1 month ago I migrated the Symatec update server from server A to server B due conflicts with other programs. Everything went wel and I also changed the update policy in SEPM. After that I updated the policy on the client and tried Liveupdate. Everything working fine and updating. But now comes the problem, after 3 weeks the definitions are still the same as at the time I manually ran liveupdate. So I ran liveupdate again and it got some new definitions. I checked my configuration, but everything is fine I think. The only thing changed is the location of the update server. The clients arent updating automatically on schedule, I need to run the updates manually. 

    This is causing some security issues in my network. Is there someone who have an explanation for this of even better, an solution?

     

    Greetings,

    Timo



  • 2.  RE: SEP 14.X clients not update automaticaly

    Posted Nov 23, 2017 12:00 PM

    These setting direct the clients to go out to Symantec LiveUpdate for content updates. It has nothing to do with clients getting updates from the SEPM.

    I'd suggest running SymDiag on an affected client and enabling sylink logging so that you can see the communication between client and SEPM.



  • 3.  RE: SEP 14.X clients not update automaticaly

    Posted Nov 25, 2017 08:09 AM

    Can you see if this applies?

    http://www.symantec.com/docs/TECH182983