Endpoint Protection

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  • 1.  SEP 15 - won't accept extra subscription Licences

    Posted Feb 15, 2019 12:59 PM
      |   view attached

    We get the error "You have already requested for license activation" when I try to add a Subscription Serial number to SEP 15 (Product Activation Area).

    I was able to earlier successfully activate another subscripotion serial number and deploy SEP client to local machines.

    But I need to use the extra licenses we purchased to add more machines to our SEP 15 Domain.

    Is there any suggestion as to who can help??

     

    Thanks

    Charles



  • 2.  RE: SEP 15 - won't accept extra subscription Licences

    Broadcom Employee
    Posted Feb 15, 2019 10:01 PM

    It currently is not possible to activate more than one SEP 15 license directly in the cloud portal. A fix is being worked on, but I don't currently have an ETA.  We're working with CRT to develop a process to assist customers caught in this scenario.

    Currently you need to contact Customer Service and have your License files combined. Then open a case to have the license added for you. 


     



  • 3.  RE: SEP 15 - won't accept extra subscription Licences

    Posted Feb 16, 2019 11:18 AM

    This should be fixed within a couple weeks.

    Adam



  • 4.  RE: SEP 15 - won't accept extra subscription Licences

    Posted May 06, 2019 03:21 PM

    Any update on this?  It's been "a couple of weeks" since the last post.  



  • 5.  RE: SEP 15 - won't accept extra subscription Licences

    Posted May 06, 2019 03:57 PM

    Add Subscription should be working. Please let us know if it's not.

    Adam



  • 6.  RE: SEP 15 - won't accept extra subscription Licences

    Posted Aug 14, 2019 01:51 PM

    It is not working. I am trying to add my majority license of 200 to a small lot of 10. I cannot fo it. I may just open another case.