Endpoint Protection

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  • 1.  SEP blocks clients from accessing data server drives, I am new to SEP and am not a dedicated Sys Admin (More of a hardware tech)

    Posted Oct 23, 2009 01:34 PM
    We recently had a network switch fail, so I came in to install a new switch, then noticed that the clients were not connecting to the server, but could see our networked storage disk and other workstations, but not the server. After a couple of reboots, I took a chance and disabled SEP (bottom right hand icon). and after a few seconds the clients could connect to server. I tried this several times over the last few days with the same result !. I downloaded the latest SEP which is I believe 11.05 ? but cannot get the add remove window to populate so I can remove the old SEP. HELP !! what's going on ! Should I use the MSCONFIG to disable the symantec services and manually delete the symantec directories !

    Server is Windows 2003 with SP2, the clients are Windows XP with latest SP


  • 2.  RE: SEP blocks clients from accessing data server drives, I am new to SEP and am not a dedicated Sys Admin (More of a hardware tech)

    Posted Oct 23, 2009 01:37 PM
    What are the components of SEP that are installed?
     
    If Network threat Protection is Installed , Please Disable or Remove it and then Try to acesss
    the server


  • 3.  RE: SEP blocks clients from accessing data server drives, I am new to SEP and am not a dedicated Sys Admin (More of a hardware tech)

    Posted Oct 23, 2009 01:48 PM
    I believe the SEP manager is installed but not the client on the server, sorry for being ignorant, like I said I am new to SEP so If I give you a lame answer it's because I am unfamiliar with this Software.
    Thanks.

    I  Cheched the server and only:
    1, Anti Virus and Anti Spyware protection
    2, Proactive threat protection

    are loaded.



  • 4.  RE: SEP blocks clients from accessing data server drives, I am new to SEP and am not a dedicated Sys Admin (More of a hardware tech)

    Posted Oct 23, 2009 01:52 PM
    What are the components that are installed on the clients?
    Also SEPM is just a management Console  for centralized adminstration


  • 5.  RE: SEP blocks clients from accessing data server drives, I am new to SEP and am not a dedicated Sys Admin (More of a hardware tech)

    Posted Oct 23, 2009 01:58 PM
    I  Checked the server and only:
    1, Anti Virus and Anti Spyware protection
    2, Proactive threat protection

    are the components running in the SEP window.

    JP


  • 6.  RE: SEP blocks clients from accessing data server drives, I am new to SEP and am not a dedicated Sys Admin (More of a hardware tech)
    Best Answer

    Posted Oct 23, 2009 02:37 PM
     Call Support and get the Cleanwipe utility or Manually remove SEP from this system.
    Then install SEP with Antivirus and Antispyware only.