Endpoint Protection

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  • 1.  sep can't be updated

    Posted Oct 27, 2014 11:25 PM

    Hello everyone, the symantec client version is 12.1.1101.401, it has connected to the symantec manager successfully, but the virus base can't be updated, what may cause this problem and how to fix it, thx



  • 2.  RE: sep can't be updated

    Posted Oct 27, 2014 11:34 PM

    Does Disk space available ?

    Run the symhelp to check any problem are received.

    http://www.symantec.com/docs/TECH170752

    Troubleshooting Client Communication with SEPM

    Article:TECH95789  | Created: 2009-01-26  | Updated: 2012-01-03  | Article URL http://www.symantec.com/docs/TECH95789

    Troubleshooting Out-of-date Definitions on Clients (Part 1)

    http://www.symantec.com/tv/allvideos/details.jsp?vid=2236084589001

    Troubleshooting Out-of-date Definitions on Clients (Part 2)

    http://www.symantec.com/tv/allvideos/details.jsp?vid=2236084558001



  • 3.  RE: sep can't be updated

    Posted Oct 28, 2014 12:58 AM

    Clean the defintion of that system

    How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

    Article:HOWTO59193  | Created: 2011-09-08  | Updated: 2014-10-15  | Article URL http://www.symantec.com/docs/HOWTO59193


  • 4.  RE: sep can't be updated

    Posted Oct 28, 2014 01:05 AM

    Update using Intelligent updater and check

    Using Intelligent Updater files to update content on Windows computers

    http://www.symantec.com/business/support/index?page=content&id=HOWTO55187



  • 5.  RE: sep can't be updated

    Posted Oct 28, 2014 02:44 AM
    1. Is this on all the machines or just on 1 machine ?
    2. Are all the defs outdated or just one ex PTP ?
    3. What is the version of Client which is not updated with Def's ?
    4. Do you see it is connected with SEPM with a green symbol on it ?
    5. Are definitions updated on SEP client which is on SEPM server ?
    6. Try artcile shared by Rafeeq or else repair this SEP client to check if it downloads definitions ?

     

     



  • 6.  RE: sep can't be updated

    Posted Oct 28, 2014 07:59 AM

    Run the symhelp tool see what issue exists. Once identified, it will show you available solutions:

    Symantec Help (SymHelp) Download

    http://www.symantec.com/docs/TECH170752

    Download the Symantec Help (SymHelp) diagnostic tool to detect Symantec product issues

    http://www.symantec.com/docs/TECH170752

    Troubleshooting computer issues with the Symantec Help support tool

    http://www.symantec.com/docs/HOWTO80839