Endpoint Protection

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  • 1.  SEP client 12.1.4 unable to update definition from SEPM

    Posted Dec 03, 2013 09:35 PM

     As I found that there are SEP clients unable to update from SEPM, however, the definition in SEPM is up-to-date. Please kindly HELP.



  • 2.  RE: SEP client 12.1.4 unable to update definition from SEPM

    Posted Dec 03, 2013 09:37 PM

    Are they connected to the SEPM (green dot on client icon?)

    You can enable sylink logging to check the communication between sepm/client

    See here:

    http://www.symantec.com/docs/TECH104758

    Post the log here for review if you wish

    Also if you open the client GUI and go to Help <> Troubleshooting, does the client show connected to the sepm?



  • 3.  RE: SEP client 12.1.4 unable to update definition from SEPM

    Posted Dec 03, 2013 10:25 PM

    How many system having issue ?Does any GUP available between sep and sepm ?

    Try to this articles one system

    How to clear out corrupted definitions for a Symantec Protection Center and Symantec Endpoint Protection Client manually

     

    Article:TECH98276  |  Created: 2009-01-23  |  Updated: 2010-01-23  |  Article URL http://www.symantec.com/docs/TECH98276

     



  • 4.  RE: SEP client 12.1.4 unable to update definition from SEPM

    Broadcom Employee
    Posted Dec 03, 2013 10:36 PM

    is the client onlline? does the client get the updates from GUP?

    enable sylink log and post it here.



  • 5.  RE: SEP client 12.1.4 unable to update definition from SEPM

    Posted Dec 03, 2013 11:28 PM

    The SEP client is showing "green dot", but it seems can't communicate with SEPM server. As I tried to update policy to disable tamper protection, and it seems failed. But the Last connect time show in SEP client is updated. Do anyone know the reason? THANKS.



  • 6.  RE: SEP client 12.1.4 unable to update definition from SEPM

    Posted Dec 03, 2013 11:47 PM

    Hello,

    Check this link.

    https://www-secure.symantec.com/connect/forums/sep-clients-not-updating-sep-manager

    http://www.symantec.com/business/support/index?page=content&id=TECH93036&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1386132315969hrfYw4UM4IO316vkxR8YMpwj7MgtWFFNUq6UI

    Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

     

    Article:TECH105894  |  Created: 2008-01-12  |  Updated: 2013-02-08  | 

    Article URLhttp://www.symantec.com/docs/TECH105894
     

     



  • 7.  RE: SEP client 12.1.4 unable to update definition from SEPM

    Broadcom Employee
    Posted Dec 03, 2013 11:47 PM

    post the sylink logs, it will provide more information on communication.



  • 8.  RE: SEP client 12.1.4 unable to update definition from SEPM

    Posted Dec 04, 2013 03:00 AM

    As the tamper protection is locked by SEPM, and I had unlocked it in SEPM, but the SEP client unable to get policy update from it, therefore I unable to get the Sylink.log file. Please advise any other method to get the log file.
    I had also tried to move group in SEPM, and checked the SEP client group is changed. Any idea why the policy and virus definition unable to get update from SEPM? MANY THANKS.



  • 9.  RE: SEP client 12.1.4 unable to update definition from SEPM

    Posted Dec 04, 2013 03:26 AM

    I have tried to restart the SEPM service in server, and now SEP clients can update definition and policy. Any idea why would cause this problem? THANKS.



  • 10.  RE: SEP client 12.1.4 unable to update definition from SEPM

    Posted Dec 04, 2013 10:36 AM

    Unless you had advanced logging, it will be tough to know th root cause.