Endpoint Protection

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  • 1.  SEP client are not getting updated

    Posted Apr 28, 2017 05:51 AM

    SEP clients not getting updated through liveupdate.Getting below error

    Wed Aug 13 10:40:44 2014 : REG SUCCESS: Success while opening key 
    Wed Aug 13 10:40:44 2014 : REG FAILURE: Failed while fetching the path from registry.
    Wed Aug 13 10:40:44 2014 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - SSEIUDeploy
    Wed Aug 13 10:40:44 2014 : REG SUCCESS: Success while opening key 
    Wed Aug 13 10:40:44 2014 : REG FAILURE: Failed while fetching the path from registry.
    Wed Aug 13 10:40:44 2014 : IGNORE ENTRY: Ignoring entry for VIRSCAN.zip because of registry read failure. Error occurred while reading the path for the Authorization DLL from the registry.
    Wed Aug 13 10:40:44 2014 : The product corresponding to this entry in iuconfig.xml is not installed on the system.



  • 2.  RE: SEP client are not getting updated

    Posted Apr 28, 2017 11:28 AM

    Download and run the SymDiag tool on the affected client for additional error checking:

    Download SymDiag to detect Symantec product issues

    Where should the client get its updates from? GUP/SEPM/Symantec LU? 



  • 3.  RE: SEP client are not getting updated

    Broadcom Employee
    Posted May 01, 2017 09:56 AM

    Hi,

    Thank you for posting your query on Symantec community.

    I woudl recommend to isolate this issue by referring flow-char given in the below article.

    Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart

    https://support.symantec.com/en_US/article.TECH95790.html

    Total how many clients are impacted?