Endpoint Protection

Hi All,

My NAS server is running slow and I notice that there is this event logged by SEP:

Log Name:      Application
Source:        Application Error
Date:          8/03/2016 1:07:40 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      PRODNAS02-VM.domain.com
Description:
Faulting application name: Smc.exe, version: 11.0.6005.440, time stamp: 0x4bc92fe8
Faulting module name: MSVCR80.dll, version: 8.0.50727.4940, time stamp: 0x4ca2b4dd
Exception code: 0xc0000005
Fault offset: 0x000000000001e25d
Faulting process id: 0x3b8
Faulting application start time: 0x01d046cd2094b380
Faulting application path: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Smc.exe
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_88df89932faf0bf6\MSVCR80.dll
Report Id: 88bd15b5-e4d2-11e5-acbb-0050569c002f

Why is that happening and causing the Workstation clients to lose the mapped network drive in all of my company to this NAS VM ?

What is the exact SEP version here? The latest is 12.1.6 MP3, have you tried that? Also, what components are in use? Have you tried with only AV?

DId something change or did this just start?

It is version 11.0.6

I'll try to update to 12.1.6 but don't get the chance to reboot this important production server, hopefully the problem dissapears.

SEP 11.x has been end of life for over a year. I doubt you'll even get support on it. Surely, you have maintenance window to work within?

OK, I have now update it to the latest edition, but somehow it is still crashing:

Log Name:      Application
Source:        Application Error
Date:          9/03/2016 7:04:53 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      PRODNAS02-VM.domain.com
Description:
Faulting application name: ccSvcHst.exe, version: 12.12.0.15, time stamp: 0x550cbac0
Faulting module name: bbRGen.dll_unloaded, version: 0.0.0.0, time stamp: 0x5605f355
Exception code: 0xc0000005
Fault offset: 0x714f7374
Faulting process id: 0x544
Faulting application start time: 0x01d179756e8d3106
Faulting application path: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.6318.6100.105\Bin\ccSvcHst.exe
Faulting module path: bbRGen.dll
Report Id: 04e42ce4-e569-11e5-9ad9-0050569c002f

WHy is that even after installing the latest edition, when there is Windows Update installation at the background it failed ?

Download and run the symdiag tool to see what's going on:

Download SymDiag to detect Symantec product issues