Endpoint Protection

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  • 1.  SEP Clients showing as Out of Date on SEPM Home Dashboard

    Posted Dec 04, 2015 05:48 AM

    Hi all , I hope everyone is good. SEPM version running is 12.1.6 MP3 with embedded DB . Upgraded it from 12.1 RU1 ( when no clients were installed) it was a fresh installation.  I Installed 12.1 RU1 from scratch without installing any agents. Then upgraded it to the latest version. Once this was done. I remote push SEP agents on 50 endpoints simulteneously.

    Now package was installed on endpoints. In the clients tab they are appearing as online and connected and definations for various content are also of the same date as on SEPM. However when I go on Home Tab is showing these endpoints as Out of Date all 50 endpoints . If I see manually on the machine then I see that SEP agent is properly installed and connected to Manager and definations are also of the same date as on SEPM . If I run report from SEPM it is also showing information but it is the SEPM Home that is not showing correct information and showing all clients which I installed via remote push as out of date.

     

    Now I installed 10 agents manually , now these agents are showing as Upto date on SEPM Home Dashboard but those machines which I installed via remote push are Out of Date.

     

    Last questions for few clients they are showing only yellow shield on System tray not with a green dot . When I open the client it shows as connected to SEPM server but green dot is not appearing on shield. On the SEPM console clients page the same machine is appearing as connected  and online with a green checkmark . Why is it appearing like this ?

     

    Regards



  • 2.  RE: SEP Clients showing as Out of Date on SEPM Home Dashboard

    Posted Dec 04, 2015 06:04 AM

     are the clients as well runing SEP 12.1.6 MP3 ? does the same set of machines are repeating in the list ?

    by any chance or those last set of machines cloned ?



  • 3.  RE: SEP Clients showing as Out of Date on SEPM Home Dashboard

    Posted Dec 04, 2015 06:13 AM

    Praveen yes it a freshly exported package from SEP 12.1.6 MP3 which I remote pushed. Now they are not cloned machines normal desktops. Thaks



  • 4.  RE: SEP Clients showing as Out of Date on SEPM Home Dashboard

    Posted Dec 04, 2015 06:19 AM

    Its the same package which I installed manually.



  • 5.  RE: SEP Clients showing as Out of Date on SEPM Home Dashboard

    Posted Dec 04, 2015 06:23 AM

    are there any noted issues on the clients like a particular feature is malfunctioning or disabled ? have to checked by exporting the logs from the clients manually and cross checked the machines from home tab ?



  • 6.  RE: SEP Clients showing as Out of Date on SEPM Home Dashboard
    Best Answer

    Posted Dec 07, 2015 07:34 AM

    The issue was strangely resolved when the SEPM machine is rebooted