Mumbai Security and Compliance User Group

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  • 1.  SEP fail to install or Rollback issue on clients

    Posted Jun 05, 2012 02:40 AM

    Hi all,

    I wish to know the process to check on SEP client on which if try to install SEP , it not installs or roll back, what is the porcess I should check on system, e.g. , services, etc whether its running or not, and there is entry in Temp file sep log in text file, what can I check in this file , so that I can know the reason of failing to install SEP or roll back.

    My querry is that what content I should see in that log file inside temp folder about failure of SEP install and the services to check?

    pls share your expertise, generally if this case happens , we used to format the system to reinstall OS then install SEP on it,

    Regards,

    Ajay Singh

     



  • 2.  RE: SEP fail to install or Rollback issue on clients

    Broadcom Employee
    Posted Jun 05, 2012 03:33 AM

    sep_inst.log should be the one that needs to be reviewed if the install fails.

    In that look for the value "return value 3" just above this or below you will find the error and reason for failure .



  • 3.  RE: SEP fail to install or Rollback issue on clients
    Best Answer

    Trusted Advisor
    Posted Jun 05, 2012 04:32 AM

    Hello,

    SEP_Inst.log Log Files are located in %temp% or %systemroot%\temp

    Check the 10 lines above and below Value "return value 3".

    You also look for the MSI Errors:

    http://msdn.microsoft.com/en-us/library/windows/desktop/aa368542(v=vs.85).aspx

    and Product version, source of Install package and Errors if any.

    Hope that helps!!



  • 4.  RE: SEP fail to install or Rollback issue on clients

    Posted Jun 05, 2012 06:59 AM

    Thanks Mithun and Pete, pls explain more what denotes the log "return value 3". what I shuld check if this error in log?



  • 5.  RE: SEP fail to install or Rollback issue on clients

    Trusted Advisor
    Posted Jun 05, 2012 07:20 AM

    Hello,

    Return value 3 = Microsoft Installer encountered an error (Installation Failure)

    Hope that helps!!



  • 6.  RE: SEP fail to install or Rollback issue on clients

    Broadcom Employee
    Posted Jun 05, 2012 07:26 AM

    there would be entries above or below this message which shows the error for install



  • 7.  RE: SEP fail to install or Rollback issue on clients

    Posted Jun 13, 2012 12:21 AM

    Thanks all for above suggestion, Little bit problem to analyze the log, which only you experts can fine easily. However I will try to peep inside the log about errors. thanks again.