Hi, I am trying to install SEP12 RU4MP1 on a Windows Server 2008 Enterprise and it keeps on rolling back.

Below are the lines extracted from the SEP_inst.log

MSI (s) (64:40) [12:49:27:613]: Calling SRSetRestorePoint API. dwRestorePtType: 0, dwEventType: 102, llSequenceNumber: 0, szDescription: "Installed Symantec Endpoint Protection.".
MSI (s) (64:40) [12:49:27:613]: The call to SRSetRestorePoint API failed. Returned status: 0. GetLastError() returned: 127
MSI (s) (64:40) [12:49:27:644]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2

Any solution. It is urgent.

Gadaffi

Please post the full SEP_INST.log and SIS_INST.log files. Have you run cleanwipe? Please try it.

What logs do I need to gather in order to troubleshoot a failed SEP 12.1 client installation?

http://www.symantec.com/docs/TECH164067

See if these apply:

Certificate error occurs when attempting to install or upgrade Symantec Endpoint Protection

http://www.symantec.com/docs/TECH218029

Symantec Endpoint Protection 12.1 RU4 installation or migration on Windows fails due to outdated root certificate

http://www.symantec.com/docs/TECH217284

post the complete log and give this a try

http://www.symantec.com/business/support/index?page=content&id=TECH217284

Find attached complete SEP_inst.log file.

As per log try the article

ScriptGen: ShowServiceProgress() Look for timeout starting SepMasterService or other failure loading SIS.dll.

Certificate error occurs when attempting to install or upgrade Symantec Endpoint Protection

Article:TECH218029

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Created: 2014-06-03

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Updated: 2014-09-19

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Article URL http://www.symantec.com/docs/TECH217284

https://www-secure.symantec.com/connect/forums/sep-client-not-install

ScriptGen: ShowServiceProgress_RB() Look for timeout starting SepMasterService or other failure loading SIS.dll.
ScriptGen: ShowServiceProgress_RB() returning early due to previous error.

See below articles

Certificate error occurs when attempting to install or upgrade Symantec Endpoint Protection

Article:TECH218029

|

Created: 2014-06-03

|

Updated: 2014-09-19

|

Article URL http://www.symantec.com/docs/TECH217284

Thanks guys. You rock. The article did resolve my issue.

Are these Symantec certificates that were needed on the server? If yes, why is it that we can install SEP on other servers with no issues and we must manually update the certificates on other servers like this one?