Endpoint Protection

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  • 1.  SEP MR4

    Posted Jan 04, 2010 01:56 AM
    Hai we have installed the SEP Mr4 in one server .that is our live server.when i update the mr 4 it s not updated.i got this erro LU1846:This update was abprted during post install processing.All xp and vista clients system connected to that server.now thw live update is not working .any suggesstions


  • 2.  RE: SEP MR4

    Posted Jan 04, 2010 02:14 AM
    Error: "LU1846: The product was aborted by the product's postsession callback and a unique error wasn't set."

    http://service1.symantec.com/SUPPORT/sharedtech.nsf/38d4e82edf5ecb2e85256ed700450c69/997a72e96bbbaff988256ef50051ff74?OpenDocument     


  • 3.  RE: SEP MR4



  • 4.  RE: SEP MR4

    Posted Jan 04, 2010 03:00 AM
          Hi vikram

            I am not getting that web page.


  • 5.  RE: SEP MR4

    Posted Jan 04, 2010 03:01 AM
     Hi aravind

           After install this fix i m getting same error.any other suggestions


  • 6.  RE: SEP MR4

    Broadcom Employee
    Posted Jan 04, 2010 03:28 AM
    Is internet connection exist? Is there any proxy blocking the connection to symantec Liveupdate?

    post the log.liveupdate here,



  • 7.  RE: SEP MR4

    Posted Jan 04, 2010 03:29 AM

    Are you getting this error "This update was aborted during its post install processing?
    Title: '1846 "This update was aborted during its post install processing" when updating IPS signatures'
    Document ID: 2008112406093248
    > Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2008112406093248?Open&seg=ent


  • 8.  RE: SEP MR4

    Posted Jan 04, 2010 03:42 AM

    Error: "LU1846: The product was aborted by the product's postsession callback and a unique error wasn't set.


    http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2004081907553813     


  • 9.  RE: SEP MR4
    Best Answer

    Posted Jan 04, 2010 03:49 AM

    An issue has been identified in the Symantec Endpoint Protection Manager (SEPM) server whereby all types of SEP definition content [AV/AS, IPS] with a date greater than December 31, 2009 11:59pm are considered to be “out of date”.

    Customers running SEP are still protected, and we are continuing to release updated definitions as normal.  However, for the time being, SEP definitions will display a date of December 31, 2009, with increasing revision numbers.  Current certified definitions are December 31, 2009 rev 114 and contain updates through January 2, 2010.

    Symantec is working on a solution and will update customers when a solution becomes available.

    IMPORTANT: This issue does not impact any other enterprise products (e.g. SAV or SCS) or consumer products.

    For further information please see Symantec KB:
    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2010010308571348

    Impacted Products:
    *     Symantec Endpoint Protection v11.x Product Line 
    *     Symantec Endpoint Protection v12.x Product Line

    Ref:https://www-secure.symantec.com/connect/forums/sepm-update


  • 10.  RE: SEP MR4

    Posted Jan 04, 2010 07:02 AM
    s. im getting this error.


  • 11.  RE: SEP MR4

    Posted Jan 04, 2010 07:05 AM
    hi vikram

        Thanks for ur information.after updating pls inform me .