Endpoint Protection

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  • 1.  SEP Proactive threat disabled

    Posted Jun 06, 2011 02:17 AM

    Hi,

       In my windows 7 and Some servers it shows proactive threat disabled, I uninstall SEP and reinstall again it shows proactive threat disabled. even if I push new cliet also it shows same proactive threat disabled and server shows ofline.  please any one can given the solution.

     

    Thanks in advance

     

    Saravanan

    UN DPKO

     

       



  • 2.  RE: SEP Proactive threat disabled

    Broadcom Employee
    Posted Jun 06, 2011 02:56 AM

    PTP is not supported on the Server. also post the sylink logs from the client machine.



  • 3.  RE: SEP Proactive threat disabled

    Posted Jun 06, 2011 03:46 AM

    Is windows 7 64 bit or 32 bit?



  • 4.  RE: SEP Proactive threat disabled



  • 5.  RE: SEP Proactive threat disabled

    Broadcom Employee
    Posted Jun 06, 2011 08:13 AM

    Hi,

    Check this article.

    http://www.symantec.com/business/support/index?page=content&id=TECH96243&locale=en_US



  • 6.  RE: SEP Proactive threat disabled

    Trusted Advisor
    Posted Jun 06, 2011 01:16 PM

    Hello,

    TruScan/Proactive Threat Protection can be installed and run on all 32-bit non-server operating systems such as Windows 2000/XP/Vista/7 (x86) and 64-bit Windows XP/Vista/7

    However, In your case, I would recommend you to Simply uninstall ONLY the PROACTIVE THREAT PROTECTION feature only from the Add/ Remove Programs and REINSTALL it again.

    Also, check if the Proactive Threat Protection Policy is enabled from the SEPM?



  • 7.  RE: SEP Proactive threat disabled

    Posted Jun 07, 2011 04:13 PM

    I've noticed that Proactive Threat Protection shows as disabled on client workstations until definitions are updated a day or two after installation. I'm not sure why but it seems it has something to do with PTP defs aren't updated as often and no defs are downloaded until the latest AV defs come out that hat PTP defs associated with them.



  • 8.  RE: SEP Proactive threat disabled

    Posted Jun 08, 2011 02:27 AM

    Hi , Thanks for you replay

     

    It is enabled, I have a question onece new installation is done thru pushing , installation is done sucessful, there is no green dot in client and server show offline and if I tried again find unamaged comuters it shows again

    Regards,

     

    Saravanan 



  • 9.  RE: SEP Proactive threat disabled

    Posted Jun 08, 2011 02:29 AM

    Thanks

     

    What about Windows 7



  • 10.  RE: SEP Proactive threat disabled

    Broadcom Employee
    Posted Jun 08, 2011 05:38 AM

    Hi,

    You are pushing client package through console & it says installation is done successful - It means SEP package is successfully copied on destination host. It may happen that SEP client is failed to install due to some reason.

    So I would suggest try to deploy through migration and deployment wizard as well.

    Even after that if it failing then manually run setup on workstation & observe the installation.

    Check this thread as well if it matches with you.

    https://www-secure.symantec.com/connect/forums/client-deployment-failed#comment-5283271