Endpoint Protection

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  • 1.  SEP Reports wrong by one hour

    Posted Jul 29, 2009 08:09 PM
    Has anyone seen that when creating reports they always come with one hour difference?
    How do I fix this? Thanks a lot.

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  • 2.  RE: SEP Reports wrong by one hour
    Best Answer

    Posted Jul 29, 2009 08:47 PM
    This problem was fixed in Symantec Endpoint Protection 11 Maintenance Release 4 (MR4).


    Event times in scheduled and alert based reports are an hour later than correct times.
    Fix ID: 1299108
    Symptom: Reports are an hour later than correct times.
    Solution: Added a condition to determine whether the system is using daylight saving time to decide how to compute the local time.


    Release notes for Symantec Endpoint Protection 11.0.x and Symantec Network Access Control 11.0.x

    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007121216360648


    Migrating to Symantec Endpoint Protection 11.0 MR4


    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008121712452848


  • 3.  RE: SEP Reports wrong by one hour

    Posted Jul 30, 2009 11:54 AM
    I have MR3 so let me upgrade and see what happens.
    Thanks.


  • 4.  RE: SEP Reports wrong by one hour

    Posted Jul 30, 2009 12:38 PM
    Pleas upgrade to SEP MR4. If you want to upgrade to MR4MP2 then you have to first upgrade  to MR4 from MR3 and then MR4MP2  from MR4

    MR3 ---> MR4
    MR4---->MR4MP2


  • 5.  RE: SEP Reports wrong by one hour

    Posted Mar 23, 2010 07:01 PM

    I am having this exact same problem now.  My emailed report of a virus outbreak says it happened at 9:00, but the email sent at 10:00.  When I go to the notifications on the SEPM, it correctly reports the even occured at 10:00.

    ** Edit : I ran windows updates on the server.  Dotnet Service Pack 2 seems to have fixed the problem.  **


  • 6.  RE: SEP Reports wrong by one hour

    Posted Mar 23, 2010 07:17 PM


    Title: 'Endpoint Protection and daylight saving time'
    Document ID: 2008032814110248
    > Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2008032814110248?Open&seg=ent