Hey guys, been having a lot of problems with Symantec, and after constantly clearing the pending key, trying to run LU first then install SEP, I finally gave up and decided to come here, as my school requires symantec being installed before being able to log into the residential network. I've tried several solutions and still no guide, but here's the lines above and below "return value 3" of SEP_INST, hopefully someone can help:
MSI (s) (A8:18) [00:14:13:192]: Executing op: ActionStart(Name=irbDeleteFiles.6500F9C2_37EA_4F25_A4DE_6211026D9C01,,)
Action 0:14:13: irbDeleteFiles.6500F9C2_37EA_4F25_A4DE_6211026D9C01.
MSI (s) (A8:18) [00:14:13:208]: Executing op: CustomActionSchedule(Action=irbDeleteFiles.6500F9C2_37EA_4F25_A4DE_6211026D9C01,ActionType=3329,Source=BinaryData,Target=_InstallRollbackDeleteFiles@4,)
MSI (s) (A8:18) [00:14:13:208]: Executing op: ActionStart(Name=StopCcSetMgrOnOverOrBrokenInstall_R.D3A883B9_8F94_4E7D_96B6_852388CE5647,,)
Action 0:14:13: StopCcSetMgrOnOverOrBrokenInstall_R.D3A883B9_8F94_4E7D_96B6_852388CE5647.
MSI (s) (A8:18) [00:14:13:208]: Executing op: CustomActionSchedule(Action=StopCcSetMgrOnOverOrBrokenInstall_R.D3A883B9_8F94_4E7D_96B6_852388CE5647,ActionType=1281,Source=BinaryData,Target=_StopCcSetMgrOnOverOrBrokenInstall_Rol@4,)
MSI (s) (A8:18) [00:14:13:208]: Executing op: ActionStart(Name=StopCcSetMgrOnOverOrBrokenInstall.D3A883B9_8F94_4E7D_96B6_852388CE5647,,)
Action 0:14:13: StopCcSetMgrOnOverOrBrokenInstall.D3A883B9_8F94_4E7D_96B6_852388CE5647.
MSI (s) (A8:18) [00:14:13:223]: Executing op: CustomActionSchedule(Action=StopCcSetMgrOnOverOrBrokenInstall.D3A883B9_8F94_4E7D_96B6_852388CE5647,ActionType=1025,Source=BinaryData,Target=_StopCcSetMgrOnOverOrBrokenInstall@4,)
MSI (s) (A8:FC) [00:14:13:223]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI755D.tmp, Entrypoint: _StopCcSetMgrOnOverOrBrokenInstall@4
2009-09-17-00-14-13-473 : ccLib::CRegistry::Open(101) : RegOpenKeyEx() != ERROR_SUCCESS, Software\Symantec\InstalledApps, 0x00000002
MSIASSERT - 2009-09-17-00-14-13-473 : CInstalledApps::GetInstAppsDirectory() : reg.Open() == FALSE
:
MSIASSERT - 2009-09-17-00-14-13-473 : CInstalledApps::GetCCDirectory() : GetInstAppsDirectory() == false
:
2009-09-17-00-14-13-473 : CInstalledApps::GetSymSharedDirectory() : "C:\Program Files\Common Files\Symantec Shared"
2009-09-17-00-14-13-489 : CInstalledApps::GetCCDirectory() : "C:\Program Files\Common Files\Symantec Shared"
MSIASSERT - 2009-09-17-00-14-13-489 : cc::StopServiceAndDepAtAnyCost(366) : Unable to openService ccSetMgr. Error=1060:
MSIASSERT - StopCcSetMgrOnOverOrBrokenInstall: Unable to stop ccSetMgr:
MSI (s) (A8:18) [00:14:13:489]: Executing op: ActionStart(Name=InstallLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644,,)
Action 0:14:13: InstallLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644.
MSI (s) (A8:18) [00:14:13:582]: Executing op: CustomActionSchedule(Action=InstallLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644,ActionType=3329,Source=BinaryData,Target=UnInstallLiveUpdate,CustomActionData=C:\Users\RAC\AppData\Local\Temp\KFAUSNHL\LiveUpdate\lucheck.exe)
MSI (s) (A8:18) [00:14:13:582]: Executing op: ActionStart(Name=InstallLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644,,)
Action 0:14:13: InstallLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644.
MSI (s) (A8:18) [00:14:13:613]: Executing op: CustomActionSchedule(Action=InstallLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644,ActionType=3073,Source=BinaryData,Target=InstallLiveUpdate,CustomActionData=C:\Users\RAC\AppData\Local\Temp\KFAUSNHL\LiveUpdate\lucheck.exe)
MSI (s) (A8:0C) [00:14:13:629]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI76E4.tmp, Entrypoint: InstallLiveUpdate
LUCA: InstallLiveUpdate enter.
LUCA: C:\Users\RAC\AppData\Local\Temp\KFAUSNHL\LiveUpdate\lucheck.exe
LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 206
Action ended 0:14:38: InstallFinalize. Return value 3.
MSI (s) (A8:18) [00:14:38:979]: User policy value 'DisableRollback' is 0
MSI (s) (A8:18) [00:14:38:979]: Machine policy value 'DisableRollback' is 0
MSI (s) (A8:18) [00:14:39:431]: Executing op: Header(Signature=1397708873,Version=405,Timestamp=993067446,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (A8:18) [00:14:39:431]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (A8:18) [00:14:39:431]: Executing op: DialogInfo(Type=1,Argument=Symantec Endpoint Protection)
MSI (s) (A8:18) [00:14:39:431]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
Action 0:14:39: Rollback. Rolling back action:
Rollback: InstallLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644
MSI (s) (A8:18) [00:14:39:431]: Executing op: ActionStart(Name=InstallLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644,,)
MSI (s) (A8:18) [00:14:39:431]: Executing op: ProductInfo(ProductKey={D689B418-235A-4290-A0A5-A75E490E0351},ProductName=Symantec Endpoint Protection,PackageName=Symantec AntiVirus.msi,Language=1033,Version=184553578,Assignment=1,ObsoleteArg=0,ProductIcon=ARPPRODUCTICON.exe,,PackageCode={8E81776A-E189-42D6-ADB7-7DC8AA55E09F},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
Rollback: InstallLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644
MSI (s) (A8:18) [00:14:39:431]: Executing op: ActionStart(Name=InstallLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644,,)
MSI (s) (A8:18) [00:14:39:431]: Executing op: CustomActionRollback(Action=InstallLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644,ActionType=3329,Source=BinaryData,Target=UnInstallLiveUpdate,CustomActionData=C:\Users\RAC\AppData\Local\Temp\KFAUSNHL\LiveUpdate\lucheck.exe)
MSI (s) (A8:BC) [00:14:39:447]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIDBC0.tmp, Entrypoint: UnInstallLiveUpdate
LUCA: UnInstallLiveUpdate enter.
LUCA: C:\Users\RAC\AppData\Local\Temp\KFAUSNHL\LiveUpdate\lucheck.exe
LUCA: UnInstallLiveUpdate exit.
Rollback: StopCcSetMgrOnOverOrBrokenInstall.D3A883B9_8F94_4E7D_96B6_852388CE5647
MSI (s) (A8:18) [00:14:52:083]: Executing op: ActionStart(Name=StopCcSetMgrOnOverOrBrokenInstall.D3A883B9_8F94_4E7D_96B6_852388CE5647,,)
Rollback: StopCcSetMgrOnOverOrBrokenInstall_R.D3A883B9_8F94_4E7D_96B6_852388CE5647
MSI (s) (A8:18) [00:14:52:083]: Executing op: ActionStart(Name=StopCcSetMgrOnOverOrBrokenInstall_R.D3A883B9_8F94_4E7D_96B6_852388CE5647,,)
MSI (s) (A8:18) [00:14:52:083]: Executing op: CustomActionRollback(Action=StopCcSetMgrOnOverOrBrokenInstall_R.D3A883B9_8F94_4E7D_96B6_852388CE5647,ActionType=1281,Source=BinaryData,Target=_StopCcSetMgrOnOverOrBrokenInstall_Rol@4,)
MSI (s) (A8:1C) [00:14:52:099]: Invoking remote custom action. DLL: C:\Windows\Installer\MSID2C.tmp, Entrypoint: _StopCcSetMgrOnOverOrBrokenInstall_Rol@4
MSIASSERT - StopCcSetMgrOnOverOrBrokenInstall_Rol: Could not open key. Error:2:
Rollback: irbDeleteFiles.6500F9C2_37EA_4F25_A4DE_6211026D9C01
MSI (s) (A8:18) [00:14:52:114]: Executing op: ActionStart(Name=irbDeleteFiles.6500F9C2_37EA_4F25_A4DE_6211026D9C01,,)
MSI (s) (A8:18) [00:14:52:114]: Executing op: CustomActionRollback(Action=irbDeleteFiles.6500F9C2_37EA_4F25_A4DE_6211026D9C01,ActionType=3329,Source=BinaryData,Target=_InstallRollbackDeleteFiles@4,)
MSI (s) (A8:44) [00:14:52:114]: Invoking remote custom action. DLL: C:\Windows\Installer\MSID4D.tmp, Entrypoint: _InstallRollbackDeleteFiles@4