Hi,

We are using SEPM 12.1.4104.4130. all client computers are running Windows 7 and servers are running Windows 2008 and Windows 2008 R2.

While executing smc -stop command it makes SEP service, in services console, non-responsive. Means smc is unable to stop symantec antivirus.

I tried this on 5 diferent servers (Windows 2008 and 2008 R2). Only restarting that server resolve this problem.

Any idea why it is happening.

Thanks in advance

Arun Kumar

Any error or any event generate while run the command?

have you try run command ?

run  -> smc -stop

Available Command-Line Options for Smc.exe

Just have a check is the host updated with recent Microsoft patches.

Use the SymHelp tool to diagnose:

Download the Symantec Help (SymHelp) diagnostic tool to detect Symantec product issues

http://www.symantec.com/docs/TECH170752

Troubleshooting computer issues with the Symantec Help support tool

http://www.symantec.com/docs/HOWTO80839

As silly as it sounds, I've found that if the UI is open, the SMC -stop command will not work. Make sure the application UI is closed and then issue the command.

Hello Guys,

thanks for your help. strange thing happend here with me now smc -stop command is working fine.

I have again checked on same servers I tried last week. 

Reply to above threds: - 

Error in event - no there was no error.

Windows update - 4 servers recently updated  but one (now command working fine).

UI open - I ran command while UI was closed.

Even I couldn't understand what went right here.

Thanks once again for your valueable reply.

Hi Arun,

In SEP 12, when SEP client interface is opened, smc -stop is not working, only when window is closed then you can stop SMC. Not sure if this is some bug or Symantec made it by design.

Regards