Endpoint Protection

I installed SEP 11 unmanaged client on Windows Vista home primium. I am not able to live update. The error code is "live update start failed with error code -536805375". I reinstalled it but the same result.

 

Hi,
check the SEP client GUI to verify the VD Version running on the machine.

You may need to reinstall, but this time delete all the folders associated with Symantec. refer this KB article

http://service1.symantec.com/support/ent-security.nsf/docid/2007123106445448

 

Hi,
check the SEP client GUI to verify the VD Version running on the machine.

You may need to reinstall, but this time delete all the folders associated with Symantec. refer this KB article

http://service1.symantec.com/support/ent-security....


Thanks for your help. I will try this solution tomorrow as the user is out today.

If you un/re install, make sure LU gets uninstalled, then purge anything Symantec from the drive and registry IF you have no other Symantec products. Keep in mind that they share a lot between products - pcAnywhere and so on so don't get too radical unless you are sure.
I've seen SEP uninstall but LU remain or parts of it.
In the cases here, SMS has actually been causing fits with upgrades and reinstalls! It's attempting to push updates and locks up the MSI installer services wreaking havoc - so look beyond the Symantec product as possible causes, too.