Endpoint Protection

PC Config:
Dell Dimension C521 - 2GB RAM, 80GB HDD, Windows Vista SP1 + Uptodate fixes, MS Office 2007 SP2, IE8, Roxio OEM supplied software & SEP V11.0.4202.75

Yesterday 6th Sept 2009, I had to rebuild a remote Windows Vista system from scratch due to HDD failure.

During the build I installed SEP 11.0.4104.25, but noticed a problem where by "Windows Security" complained about a Malware Alert - Virus & Ad Definitions & were out of date, when a Disk scan was running. According to your Symantec KB this was fixed in V11 MP2 (11.0.4202.75) which I downloaded from our account and installed. This seemed to fix that problem however it has now produced a new one.

Periodically (at no particular pattern I can see), a Popup box appears (see attached .PNG image), entitled 'CCAPP.EXE - No Disk' with options to Continue, Try Again or Cancel.

By a process of elimiation this is down to SEP incorrectly referencing the CD/DVD drive. If I leave the drive empty I get the error, if I leave a CD in there then I do not.

I have read a number of entries in Forums for people seeing this problem in 11.0.3000 but no one seems to have posted a solution. I do not have Viewpoint installed BTW, the PC is pretty much a straight install of Vista as detailed above.

Best Regards,
Paul Smith
Technical Manager B&M Europe Ltd.

can you down grade IE to 6 or 7 and see if it resolves the issue??

This just started happening on a number of PC's on our network as well. I wonder if it's a corrupt set of definitions or the new eraser engine??

Symantec?

-Mike

Reinstall IE.
Remove any IE toolbar you installed
Repair SEP client from add/remove programs and try... 

But heck, anything is worth a try.

Thank you,

-Mike

Did you get a fix on this? I've just had an 11.0.5  client start to do this. I'm waiting to get on their machine to find out more details, but they're claiming it occurs every 30 minutes.

Just an update on our situation - one machine only, xpsp2, 11.0.5. Drive E is an (empty)  dvd drive. They did have viewpoint installed so I've asked them to remove this and let me know if problem continues to happen. If so then reboot and see if that fixes it.

i think i solved this -- please see the bottom of this thread:
https://www-secure.symantec.com/connect/forums/ccappexe-no-disk-error#comment-4309771

Thanks to jytdog for the reminder. I went back to check our helpdesk notes and can confirm that removing viewpoint fixed the issue. a lot easier than uninstalling and installing symantec.

Also posted here: https://www-secure.symantec.com/connect/forums/ccappexe-no-disk-error#comment-5027601

I have seen this problem on Windows XP and it was caused by shortcuts in folders that point to files on removable devices (USB, floppy and CD/DVD drives).

Common folders to check (paths will be different for Vista and Windows 7

Recent Documents folder
\Documents and Settings\<userID>\Recent or

Desktop
\Documents and Settings\<userID>\Desktop

When explorer refreshes these folders Symantec intercepts the call (saw this with McAfee as well) and tries to validate the shortcut and can't. That would be when the "No Disk" error would be generated.

These folders get refreshed often, while you are working, which is why this appears to randomly cause this error