Endpoint Protection

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  • 1.  SEP ver 14.0.2349.0100 doesn't connect to SEPM on MacOS High Sierra?

    Posted Feb 15, 2018 10:56 AM

    I don't have many High Sierra machines so I haven't noticed.  I was checking my Symantec management server and I don't see the High Sierra machines there, but they do have SEP installed and that can pull updates.

     

    High Sierra doesn't work with ver 14.0.2349.0100 in terms of connecting to SEPM?

     

     

    (I've tried Chrome and Internet Explorer.... If I choose Endpoint Management and then try to use the next dropdown box, nothing shows up in the dropdown box.  I can't use it.  So I'm posting anywhere I guess....)



  • 2.  RE: SEP ver 14.0.2349.0100 doesn't connect to SEPM on MacOS High Sierra?

    Posted Feb 15, 2018 10:59 AM

    And eventually when we upgrade SEPM, would a High Sierra machine automatically connect back and reappear in SEPM even on the older version listed here?



  • 3.  RE: SEP ver 14.0.2349.0100 doesn't connect to SEPM on MacOS High Sierra?

    Posted Feb 15, 2018 11:02 AM

    Need to be on SEP 14 RU1 or higher, per the Mac OS X compatability matrix released by Symantec:

    http://www.symantec.com/docs/TECH131045



  • 4.  RE: SEP ver 14.0.2349.0100 doesn't connect to SEPM on MacOS High Sierra?

    Posted Feb 15, 2018 11:04 AM

    Was the install a managed install? Mac client might be getting updates from internet not from SEPM



  • 5.  RE: SEP ver 14.0.2349.0100 doesn't connect to SEPM on MacOS High Sierra?

    Posted Feb 15, 2018 11:29 AM

    I think so.  It's the installer for Macs created from SEPM after SEPM was upgraded.



  • 6.  RE: SEP ver 14.0.2349.0100 doesn't connect to SEPM on MacOS High Sierra?

    Posted Feb 15, 2018 11:33 AM

    Here's the installer we used on SEPM.

     

    Symantec_Endpoint_Protection_14.0.0.MP1_SEPM_EN



  • 7.  RE: SEP ver 14.0.2349.0100 doesn't connect to SEPM on MacOS High Sierra?

    Posted Feb 15, 2018 11:40 AM

    That's not a supported version on high sierra



  • 8.  RE: SEP ver 14.0.2349.0100 doesn't connect to SEPM on MacOS High Sierra?

    Posted Feb 15, 2018 11:42 AM

    could you please post the screen shot of the management list as listed here

    https://support.symantec.com/en_US/article.TECH134203.html



  • 9.  RE: SEP ver 14.0.2349.0100 doesn't connect to SEPM on MacOS High Sierra?

    Broadcom Employee
    Posted Feb 15, 2018 12:39 PM

    You will need to be on SEP 14 RU1 or SEP 14 RU1 MP1 for 10.13 High Sierra.