Thanks for the response.
I am installing the 11.0.5002.33 client on the Windows 7 machine. I created a new unmanaged client install package after reading some other suggestions on the site.
I had disabled UAC.
This laptop just came out of the box from Dell. There was no other anti-virus software installed on it.
Once I had installed SEP, it did do a scan and didn't report any problems.
This is the information from the System Event Viewer Log:
When I start the SEP client and get the message stating that the management client service isn't running and do I want to start it, this is the error generated in the system log:
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[ Name] |
Service Control Manager |
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[ Guid] |
{555908d1-a6d7-4695-8e1e-26931d2012f4} |
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[ EventSourceName] |
Service Control Manager |
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Keywords |
0x8080000000000000 |
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[ SystemTime] |
2010-01-13T20:56:16.275126600Z |
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Computer |
gwlaptop2010.dashiell.local |
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param1 |
Symantec Management Client |
The error is followed by this information entry:
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[ Name] |
Service Control Manager |
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[ Guid] |
{555908d1-a6d7-4695-8e1e-26931d2012f4} |
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[ EventSourceName] |
Service Control Manager |
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Keywords |
0x8080000000000000 |
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[ SystemTime] |
2010-01-13T21:02:37.793629900Z |
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Computer |
gwlaptop2010.dashiell.local |
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param1 |
Symantec Management Client |
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53006D00630053006500720076006900630065002F0034000000 |
Binary data:
In Words
0000: 006D0053 00530063 00720065 00690076
0008: 00650063 0034002F 0000
In Bytes
0000: 53 00 6D 00 63 00 53 00 S.m.c.S.
0008: 65 00 72 00 76 00 69 00 e.r.v.i.
0010: 63 00 65 00 2F 00 34 00 c.e./.4.
0018: 00 00 ..
I wait for about a minute and the the "failed to start" message appears. The following information entry in the system log is then created:
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[ Name] |
Service Control Manager |
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[ Guid] |
{555908d1-a6d7-4695-8e1e-26931d2012f4} |
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[ EventSourceName] |
Service Control Manager |
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Keywords |
0x8080000000000000 |
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[ SystemTime] |
2010-01-13T21:02:49.807521600Z |
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Computer |
gwlaptop2010.dashiell.local |
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param1 |
Symantec Management Client |
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53006D00630053006500720076006900630065002F0031000000 |
Binary data:
In Words
0000: 006D0053 00530063 00720065 00690076
0008: 00650063 0031002F 0000
In Bytes
0000: 53 00 6D 00 63 00 53 00 S.m.c.S.
0008: 65 00 72 00 76 00 69 00 e.r.v.i.
0010: 63 00 65 00 2F 00 31 00 c.e./.1.
0018: 00 00 ..
I hope this helps.
Thanks again.