Endpoint Protection

Dear All,

Has any one faced issue in remote Java console after upgradtion of SEPM.

We are facing slowness (sometimes it will take half an 15-20 mins to open clients tab itself)  issue only after upgrading SEPM MR6 to RU7 MP2. Because of this my remote location engineers are not able to work on Java console or either in Web console.

We have tried with latest Java plugin; tried uninstalling and remintsalling the console from system..

Had raised a case with Symantec on this.. but issue is not resolved still.

SEPM Server Details:

SEPM : 4 SEPM in load balancing

Server OS: Windows Server 2008 ENT R2

RAM: 8 GB

Processors: 4

DB: SQL 2008

Remote Admins: Around 10 engineers (limited admins)

Rgards,

Jana

Hi,

I encountered the same issue on RU5.

The problem was on the server himself.

A way to have a diagnostic is t enable Finest login on SEPM, and check log files to find what can going wrong.

To enable finest log:

Add scm.log.loglevel=FINEST  at the botom of C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\conf.properties
 

Alternatively, you can have some clue on this KB :

http://www.symantec.com/business/support/index?page=content&id=TECH102413

Have you check the server ressources CPU, memory (java is limited) ?

Thanks for the reply... Already server is enabled with finest logs but even from SEPM server itself web console hangs very badly and I have noticed java.exe is utilzied 450 MB of RAM...

IExplore is hanged... through web console.

Kindly check this out and increase the JAva Heap Size for the JAva Console:

Tuning the Performance of the Symantec Endpoint Protection Manager console

http://www.symantec.com/docs/TECH105179

Thanks.. Java Heap Size is already set.. Even I have increased it to Min:60 and Max: 90 but still no luck..

Also i am observing one more strange thing is from my desktop through Java console using default admin profile I am able to work with console without much slowness issue. But from same system using limited admin profile console is blanked out...

Regards,

Jana

My same problems was focused on notifications. A lot of administrators created a big amount of notifications, configured with a delay of 1 Min. As a result :

When SEPM was started, the console was running quite good with normal response time.

After a few minutes (about 20 Min) all the plannified repots beegin to run slowly because the first one need a long time, so the second one was ran later, and the third one .....

So after 20 Min, all the jvm memory was taken by the report processing.

The first solution was to delete half of these reports.

Then we ran an architecture divied into 3 SEPM and 1 SQL server:

1 SEPM manage clients connections

1 SEPM is used for management only

1 SEPM i used for reporting and notifications only

1 SQL 2008 R2 server

Each SEPM can get the task of another as a backup task.

Maybe that can help you.

Cheers

Thanks Oliver.. But for me issue is different if I make limited admin to System admin then Java console is working perfectly from remote system..

Any idea why this behaviour.. 

Ragards,

Jana

Remove the java cache files

install the correct version of java that supports remote console 

check the permissions of the limited admin

Thanks Mohan..But if you see my previous reply to Oliver, issu is from same system is working fine using system admin credentials and only using admin, ilimited admin console hangs.

Regards,

Jana

Have you roll back to the java runtime engine that is provided with the SEPM as well ?

in this location I mean: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\ROOT\clientpkg