Endpoint Protection

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  • 1.  SEPM 12 Added computer appears in User mode

    Posted Jul 17, 2014 09:16 AM

    I deployed SEP 12 to 6 PCs (Win7 64-bit) and then added them all to SEPM 12 using Add Client and importing a text file with the 6 ip addresses. 4 of them appeared in SEPM correctly as computers, and 2 appear as Users. 

    I deleted the user records and re-added a client manually, entering the computer name and being sure to select Computer Mode.

    It still showed up in the client list as a User.

    I know you can't switch clients from one mode to the other. How do I get these records to import correctly?



  • 2.  RE: SEPM 12 Added computer appears in User mode

    Posted Jul 17, 2014 09:22 AM

    Have you create User mode SEP package ?

    When does the Symantec Endpoint Protection client switch to user mode?

    Article:TECH147033 | Created: 2010-12-28 | Updated: 2011-03-23 | Article URL http://www.symantec.com/docs/TECH147033


  • 3.  RE: SEPM 12 Added computer appears in User mode
    Best Answer

    Posted Jul 17, 2014 09:26 AM

    You should just be able to right click on the machine in SEPM and switch to computer mode..is this what you're needing?



  • 4.  RE: SEPM 12 Added computer appears in User mode

    Posted Jul 17, 2014 10:48 AM

    Thank you both for your prompt response:

    To James007 - no, we do not plan to have any User mode records. I clicked Add Client, Communications Update Package Deployment (as these are upgrades from sep11 to sep12 and we have a new server), select a group and computer mode, and remote push, to an imported text file list of ip addresses. Some show up as computers, some as users. Unsure why. Would like to understand & prevent it. Have about 400 to do it little batches, and don't really need more manual cleanup.

    To ,Brian: Doh! I was looking all over properties and commands, looked right past Switch mode on the right-click menu. That will fix them, thank you. Now if only I knew how to prevent it happening.



  • 5.  RE: SEPM 12 Added computer appears in User mode

    Posted Jul 17, 2014 10:54 AM

    Check it

    Switching a client between user mode and computer mode

    Article:HOWTO80734  | Created: 2012-10-24  | Updated: 2013-10-07  | Article URL http://www.symantec.com/docs/HOWTO80734


  • 6.  RE: SEPM 12 Added computer appears in User mode

    Posted Jul 17, 2014 11:25 AM

    You shouldn't be adding any user in the console.

    Create a pacakge , push the package, it will come up with computer account.

    ====================================

    if You add a user, 

    Deploy a package to that particular user , it will come up with user mode ( AFAIK)



  • 7.  RE: SEPM 12 Added computer appears in User mode

    Posted Jul 17, 2014 02:56 PM

    OK, it sounds like importing 6 computers in computer mode and having 2 of them show up in user mode is an unexplained glitch, but it is easily corrected by switchig them.

    Thank you all for your responses.

    I think this can be closed now.

     



  • 8.  RE: SEPM 12 Added computer appears in User mode

    Trusted Advisor
    Posted Dec 03, 2014 10:37 AM

    Marking Brian's post here as the answer as the user has abandoned this post. Thanks everyone for contributing!