Endpoint Protection

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  • 1.  SEPM 12.1.5 issues

    Posted Dec 22, 2015 07:07 AM

    Hello All,

     

    Facing strange issue in our AV server , when i fix this problems ( that if i enable Symantec Firewall) , i could not able to connect the server & also i cannot able to update the contents (i.e. signatures) , If i restart the server everyday it would able to update on it's own else i should have to update it manually. please help on this.

    AV 1.JPG

    When i run LIVE update :

    Processing updates...
    Encountered an error while decompressing file C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.5337.5000.105\Data\LUE\Downloads\1450784001jtun_iron2012_151214003.irn.
    Encountered an error while processing an update for Symantec Whitelist.
    Encountered an error while decompressing file C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.5337.5000.105\Data\LUE\Downloads\1450719173jtun_emt64sep12en151220001.m26.
    Encountered an error while processing an update for Virus and Spyware Definitions Win64.
    Encountered an error while decompressing file C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.5337.5000.105\Data\LUE\Downloads\1450707851jtun_symvtefa.7z.
    Encountered an error while processing an update for Extended File Attributes and Signatures.
    Encountered an error while decompressing file C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.5337.5000.105\Data\LUE\Downloads\1450784289jtun_irev151212009.7z.

     

    Thanks

    Pramod



  • 2.  RE: SEPM 12.1.5 issues

    Posted Dec 22, 2015 08:52 AM

    Please run the symhelp tool on it to do troubleshooting/error checking:

    Troubleshooting computer issues with the Symantec Help support tool



  • 3.  RE: SEPM 12.1.5 issues

    Trusted Advisor
    Posted Dec 22, 2015 10:44 AM

    Also if when you activate the firewall it blocks all the traffic try enabling firewall logging in the firewall policy to see if the traffic is hitting one of your current rules in the policy. 



  • 4.  RE: SEPM 12.1.5 issues

    Broadcom Employee
    Posted Dec 24, 2015 10:41 AM

    I feel definitions are corrupted, verify with the help of following article.

    How to determine if virus definitions of Symantec Endpoint Protection client (SEP) 11 or 12 Small Business Edition, are corrupted

    http://www.symantec.com/docs/TECH97677

    If definitions are corrupted refer this guide: How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

    http://www.symantec.com/business/support/index?page=content&id=HOWTO59193

    You can try by repairing SEP client as well

     



  • 5.  RE: SEPM 12.1.5 issues

    Broadcom Employee
    Posted Jan 26, 2016 09:07 AM

    Hi Pramod, Is there any update?

    OR

    If issue has been resolved mark this thread as a solved with the best answer that helps you.