Goormorning,
in the last day i tried to update SEPM.
I have stopped "Symantec Endpoint Protection Manager" , i do upgrade and after all process i reset server but two services not up "Symantec Endpoint Protection Manager" and "Symantec Endpoint Protection Manager Webserver" and isn't possibile to do manually.
What could i do?
After i have tried to use "NT AUTHORITY\Network Services" instead of "Local System account" but without resolution.
In Event log isn't present record
They didn't start automatically? You can't start them? Even after reboot?
Hi,
Run the Management Server Configuration Wizard again and see the result.
If same error occurred attach scm-server.0.log and catalina.out file.
Both the files should be present under Tomcat\logs folder.
in the services.msc is "automatic" but not start.
if i try manually the result is equal
Now i do.
Enable FINEST debugging
How to debug the Symantec Endpoint Protection Manager
i have launch Configuration wizard with "reconfigure server" and "use recover file for comunication with client".
At the next window i do only "next" with default values.
At the last windows the dot is present at "embedded DB" , press "next" and obtain "The embedded DB isn't started".
Close wizard.
--> tips (maybe) all DB at the upgrade is present in another partition than program , pgm in C: / db in z:.
Attachment(s)
two log file with FINEST.
That's the problem. Log says "Java.sql.SQLException: [Sybase][JDBC Driver][SQL Anywhere]Database server not found"
It's a SQL database or Embedded database?
Goodmorning , embedded database.
an ODD:
into ODBC Data Source Administrator isn' t present no one sources , could be useful?
after more try i re create a SystemDNS but in the service panel i not see "symantec embedded database service"
Thanks for the update.
Refer this article : How to work with Data Sources (ODBC) or ODBC connection in 64bit Windows OS
http://www.symantec.com/docs/TECH103990
Thanks but i couldn't apply this resolution because my w2k3 is 32bit.
I need to restore the service , now i will uninstall and reinstall all.
DB backup of 12.1.4 is good for to that? and need and DB update?
I discussed your case with other technicians as well.
Either reinstall SEP 12.1 RU4 and perform a disaster recovery.
OR
Log a case with support, it needs in-depth troubleshooting why upgrade was failed.
Let me know your plan.
Ok , i try to reinstall (for that i found some problem with autorization for service).
Only one last tips , link for open a case with support?
In the next days i give a feedback
Thanks for all your support.
Web Support via My Symantec:
Submit your question to a Endpoint Protection expert. Create, review and manage cases related to technical product support:
Link: http://bit.ly/1kRnm8G
Thanks