Endpoint Protection

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  • 1.  SEPM 12.6 MP5 - SEP Accidental Update To 14/0.1 MP1

    Posted Mar 26, 2018 03:54 PM

    Our server team inadvertently updated SEP on our SEPM 12.6 MP5 Servers to SEP 14.0.1 MP1 and now the Servers show Virus Definitions Not Available.

    Consoles are 12.6 MP5

    now - SEP client version is 14.0.1 MP1

    I am manually copying the .jdb file to these servers as they are in a secure location and do not have access to the internet.  The clients have the definitions that were copied today and seem to be fine.  When I display the servers under Clients --> My Company --> Servers it shows Virus Definitions Not Available.  The Servers are failover servers and manage each other.  

    Is there anything I can do short term to get  the concoles virus definitions up to date?  

    I do realize I can uninstall SEP or upgrade SEPM ... looking for something quicker.

    Thanks!

     

     

     



  • 2.  RE: SEPM 12.6 MP5 - SEP Accidental Update To 14/0.1 MP1
    Best Answer

    Posted Mar 26, 2018 03:56 PM

    A 12.1 SEPM can't manage SEP 14 clients.

    So outside of what you're doing to manually update the content, you'll need to get a 12.1 client back on it during your next change window.



  • 3.  RE: SEPM 12.6 MP5 - SEP Accidental Update To 14/0.1 MP1

    Posted Apr 10, 2018 05:38 PM

    I have now upgraded from SEPM 12.1.6 MP5 to 14.0.1 - 

    I must be missing something but now my clients with the new version 14.0.3752.1000 show virus definitions not available.  

    If I am updating the definitions with .jdb file, is there anything different I need to do to update definitions?  

    I have tried creating a new communications package and that did not remedy the problem.