Endpoint Protection

Hi,

I have an issue on the console for the past 2 weeks. As you can see in the image, the error reads "information is currently unavailable" next to the latest from symantec. I thought it is one of those things that would just fix itsel.

I have followed the solution in https://support.symantec.com/en_US/article.TECH96448.html and i confirm everything is working fine, i have no errors with any of these steps. It has been working fine for many years, nothing has changed in our environment.

Help will be much appreciated

Thanks

Any errors in the scm-server-0.log file?

Hi,

I have opened the log file and can see some errors but i dont think any of them are related to my issue. I have uploaded a snippet of the log which shows the main errors throughout... Not sure where else to look here

Thanks for your help

Does it go through a proxy?

Does it show up if you access the SEPM via webconsole?

Hi,

yes it goes through a proxy, it has done so fine for a number of years now.

I have just loaded the web console and it is doing the exact same thing.....

Thanks

So, Symantec manager is not updated for past two weeks? Is the issue started after any MS Patch update ? 

You may also refer the article below: 

https://support.symantec.com/en_US/article.TECH183178.html

All the client PCs have the latest definitions, so everything seems to be working fine in that respect. It's just that when i log into SEPM, in the Home tab it shows "information is currently unavailble" As shown in the image i initially posted. 

Any other ideas?