Endpoint Protection

We just recently upgraded our SEPMs from 12.1.6 MP 5 to 14.0.2 (MP 1), 3 servers running Server 2012 R2 Standarad and connecting to a SQL database on a cluster of two similar servers, and from my one machine I was able to connect fine through the Java applet.  However from another machine after the Java console is giving me the error that it is failing to connect to the server.

I tried with the IP, confirmed that all servers are in the Java sie exceptions, can telnet to 8443 and 8445.  Cerrt is installed properly and I can access through the web console without issue.  I restarted the SEPM web server with no result.  Both workstations are running Windows 7 Proffessional though the one it is working on is 32 bit and the one it is not working on is 64 bit.

A co-worker of mine can access the web console and the Java console however both are failing run any reports.  He is running windows 7 proffessional as well and I believe his has a 32 bit machine.

Our consultant has no issue as I did not on that machine at our other office.  He is also running windows 7 proffessional.

Not sure what to try next.

Are you getting errors in the scm-server-0.log file?

Lots of log switching and some auth failures on my co-worker.

2017-04-27 12:09:16.293 THREAD 22 SEVERE: ================== Server Environment ===================
2017-04-27 12:09:16.293 THREAD 22 SEVERE: os.name = Windows Server 2012 R2
2017-04-27 12:09:16.293 THREAD 22 SEVERE: os.version = 6.3
2017-04-27 12:09:16.293 THREAD 22 SEVERE: os.arch = x64
2017-04-27 12:09:16.293 THREAD 22 SEVERE: java.version = 1.8.0_111
2017-04-27 12:09:16.293 THREAD 22 SEVERE: java.vendor = Oracle Corporation
2017-04-27 12:09:16.293 THREAD 22 SEVERE: java.vm.name = Java HotSpot(TM) 64-Bit Server VM
2017-04-27 12:09:16.293 THREAD 22 SEVERE: java.vm.version = 25.111-b14
2017-04-27 12:09:16.293 THREAD 22 SEVERE: java.home = D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre
2017-04-27 12:09:16.293 THREAD 22 SEVERE: catalina.home = D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
2017-04-27 12:09:16.293 THREAD 22 SEVERE: java.user = null
2017-04-27 12:09:16.293 THREAD 22 SEVERE: user.language = en
2017-04-27 12:09:16.293 THREAD 22 SEVERE: user.country = US
2017-04-27 12:09:16.293 THREAD 22 SEVERE: scm.server.version = 14.0.2349.0100
2017-04-27 12:09:16.808 THREAD 22 SEVERE: StartupServlet> startServer>> SEPM Service starting...
2017-04-27 12:09:18.355 THREAD 22 SEVERE: ServerUtil >> SEPM runs on AWS? false
2017-04-27 12:09:18.574 THREAD 22 SEVERE: StartupServlet> verifySchemaVersion>> Database Schema Version = 14.0.0.4, Server Schema Version = 14.0.0.4
2017-04-27 12:09:19.371 THREAD 22 SEVERE: StartupServlet> startServer>> FIPS mode configuration is false
2017-04-27 12:09:19.418 THREAD 22 SEVERE: License state = SEPE_PAID
2017-04-27 12:09:19.418 THREAD 22 SEVERE: StartupServlet> startServer>> License status on SEPM = Good
2017-04-27 12:09:19.746 THREAD 22 SEVERE: ================== StartClientTransport ===================
2017-04-27 12:09:19.746 THREAD 22 SEVERE: [22] Initializing Tomcat ClientTransport Key for Secars...
2017-04-27 12:09:19.762 THREAD 22 SEVERE: ClientTransportHelper> startClientTransport>> resetAgentToOfflineState = true
2017-04-27 12:09:19.762 THREAD 22 SEVERE: ClientTransportHelper> startClientTransport>> start set agents offline.
2017-04-27 12:09:20.121 THREAD 22 SEVERE: ClientTransportHelper> startClientTransport>> start set virtual agents offline.
2017-04-27 12:09:20.762 THREAD 22 SEVERE: Localized SEP news link for display = http://entced.symantec.com/entt?product=sep&version=14.0.0000&language=english&module=console&error=sep_notifications&build=symantec_ent
2017-04-27 12:09:20.762 THREAD 22 SEVERE: Finalized SEP news tracking Link = http://support.symantec.com/sep-notification
2017-04-27 12:09:20.840 THREAD 22 SEVERE: Schedule is started!
2017-04-27 12:09:20.903 THREAD 22 SEVERE: StartupServlet> startServer>> SEPM Service started.
2017-04-27 12:09:33.419 THREAD 129 WARNING: Log table switched to: SERVER_CLIENT_LOG_2, old table estimated row count: 11939, to add row count in new table: 10, last switch time: 2017-04-27 11:58:07
2017-04-27 12:09:53.477 THREAD 143 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_1, old table estimated row count: 61258, to add row count in new table: 1132, last switch time: 2017-04-27 12:05:22
2017-04-27 12:12:51.757 THREAD 129 WARNING: Log table switched to: AGENT_SYSTEM_LOG_1, old table estimated row count: 18607, to add row count in new table: 1, last switch time: 2017-04-27 12:11:40
2017-04-27 12:13:51.787 THREAD 129 WARNING: Log table switched to: SERVER_CLIENT_LOG_2, old table estimated row count: 11703, to add row count in new table: 4, last switch time: 2017-04-27 12:12:39
2017-04-27 12:41:21.467 THREAD 135 WARNING: AgentLastCheckInTask invalid IP in line: 1B6817150AA00918010AF8F3ED3CB05A-0
2017-04-27 12:41:21.467 THREAD 135 WARNING: AgentLastCheckInTask invalid IP in line: 80C616D4A9FEDFDD004795C31004DA21-0
2017-04-27 12:41:21.467 THREAD 135 WARNING: AgentLastCheckInTask invalid IP in line: 936A59480AA009180134695D92525E0E-0
2017-04-27 12:41:21.467 THREAD 135 WARNING: AgentLastCheckInTask invalid IP in line: 4827C9AC0AA0091900908016912AA56A-0
2017-04-27 12:41:21.467 THREAD 135 WARNING: AgentLastCheckInTask invalid IP in line: 81595A0F0AA0091901D94A86C1E9D3C1-0
2017-04-27 12:41:21.468 THREAD 135 WARNING: AgentLastCheckInTask invalid IP in line: F830EB8C0AA0091900ACA4FF1E44D425-0
2017-04-27 12:41:21.468 THREAD 135 WARNING: AgentLastCheckInTask invalid IP in line: AAC431BD0AA009180070771095F2917C-0
2017-04-27 12:41:21.468 THREAD 135 WARNING: AgentLastCheckInTask invalid IP in line: 6356B8870AA00918010AF8F396965B1F-0
2017-04-27 12:41:21.468 THREAD 135 WARNING: AgentLastCheckInTask invalid IP in line: D79BF6F30AA0091801DEDB99106E7F58-0
2017-04-27 12:41:21.468 THREAD 135 WARNING: AgentLastCheckInTask invalid IP in line: 0CC4A1BD0AA0091901EAF9DC9D2760E6-0
2017-04-27 12:46:45.254 THREAD 143 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_1, old table estimated row count: 93847, to add row count in new table: 89, last switch time: 2017-04-27 12:44:19
2017-04-27 13:12:11.243 THREAD 129 WARNING: Log table switched to: SERVER_CLIENT_LOG_1, old table estimated row count: 13342, to add row count in new table: 4, last switch time: 2017-04-27 13:11:30
2017-04-27 13:12:12.333 THREAD 129 WARNING: Log table switched to: AGENT_SYSTEM_LOG_2, old table estimated row count: 11361, to add row count in new table: 16, last switch time: 2017-04-27 13:11:29
2017-04-27 13:18:51.427 THREAD 129 WARNING: Log table switched to: AGENT_SYSTEM_LOG_2, old table estimated row count: 12786, to add row count in new table: 16, last switch time: 2017-04-27 13:18:47
2017-04-27 13:19:51.261 THREAD 129 WARNING: Log table switched to: SERVER_CLIENT_LOG_2, old table estimated row count: 31601, to add row count in new table: 3, last switch time: 2017-04-27 13:17:56
2017-04-27 13:20:46.375 THREAD 143 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 80073, to add row count in new table: 86, last switch time: 2017-04-27 13:19:09
2017-04-27 13:42:28.363 THREAD 143 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_1, old table estimated row count: 53425, to add row count in new table: 86, last switch time: 2017-04-27 13:41:38
2017-04-27 13:51:23.311 THREAD 129 WARNING: Log table switched to: SERVER_CLIENT_LOG_1, old table estimated row count: 13703, to add row count in new table: 1, last switch time: 2017-04-27 13:45:14
2017-04-27 13:53:43.309 THREAD 129 WARNING: Log table switched to: AGENT_SYSTEM_LOG_1, old table estimated row count: 16856, to add row count in new table: 12, last switch time: 2017-04-27 13:45:57
2017-04-27 14:00:23.306 THREAD 129 WARNING: Log table switched to: SERVER_CLIENT_LOG_1, old table estimated row count: 10149, to add row count in new table: 1, last switch time: 2017-04-27 13:56:28
2017-04-27 14:30:07.413 THREAD 143 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 59283, to add row count in new table: 9, last switch time: 2017-04-27 14:29:10
2017-04-27 14:31:25.439 THREAD 5518 SEVERE: The administrator's user name or password is incorrect. Type a valid user name or password.
2017-04-27 14:31:45.963 THREAD 5587 SEVERE: The administrator's user name or password is incorrect. Type a valid user name or password.
2017-04-27 14:31:56.283 THREAD 5519 SEVERE: The administrator's user name or password is incorrect. Type a valid user name or password.
2017-04-27 15:03:27.481 THREAD 143 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 58599, to add row count in new table: 96, last switch time: 2017-04-27 15:02:14
2017-04-27 15:14:17.795 THREAD 961 WARNING: Log table switched to: SERVER_CLIENT_LOG_2, old table estimated row count: 10003, to add row count in new table: 1, last switch time: 2017-04-27 15:12:50
2017-04-27 15:51:27.473 THREAD 143 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_1, old table estimated row count: 52994, to add row count in new table: 80, last switch time: 2017-04-27 15:50:55
2017-04-27 16:19:24.428 THREAD 129 WARNING: Log table switched to: AGENT_SYSTEM_LOG_1, old table estimated row count: 10375, to add row count in new table: 12, last switch time: 2017-04-27 16:16:13
2017-04-27 16:25:23.411 THREAD 129 WARNING: Log table switched to: SERVER_CLIENT_LOG_2, old table estimated row count: 10024, to add row count in new table: 1, last switch time: 2017-04-27 16:19:51
2017-04-27 16:30:47.503 THREAD 143 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 51317, to add row count in new table: 95, last switch time: 2017-04-27 16:29:46
2017-04-27 16:37:32.967 THREAD 3022 SEVERE: The administrator's user name or password is incorrect. Type a valid user name or password.
2017-04-27 16:47:43.442 THREAD 129 WARNING: Log table switched to: SERVER_CLIENT_LOG_1, old table estimated row count: 10150, to add row count in new table: 1, last switch time: 2017-04-27 16:41:05
2017-04-27 17:03:24.395 THREAD 129 WARNING: Log table switched to: AGENT_SYSTEM_LOG_2, old table estimated row count: 10133, to add row count in new table: 4, last switch time: 2017-04-27 16:55:22
2017-04-27 17:06:44.581 THREAD 143 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 94824, to add row count in new table: 90, last switch time: 2017-04-27 17:04:33
2017-04-27 17:31:21.591 THREAD 135 WARNING: AgentLastCheckInTask invalid IP in line: 1BBA69D20AA00919004DE8E5303002DF-0
2017-04-27 18:17:17.168 THREAD 129 WARNING: Log table switched to: SERVER_CLIENT_LOG_1, old table estimated row count: 10053, to add row count in new table: 1, last switch time: 2017-04-27 18:12:54
2017-04-27 20:01:16.826 THREAD 129 WARNING: Log table switched to: SERVER_CLIENT_LOG_2, old table estimated row count: 10992, to add row count in new table: 4, last switch time: 2017-04-27 19:58:01
2017-04-27 20:32:17.123 THREAD 129 WARNING: Log table switched to: AGENT_SYSTEM_LOG_2, old table estimated row count: 10283, to add row count in new table: 6, last switch time: 2017-04-27 20:27:46
2017-04-27 20:47:17.907 THREAD 129 WARNING: Log table switched to: AGENT_SYSTEM_LOG_1, old table estimated row count: 11120, to add row count in new table: 19, last switch time: 2017-04-27 20:45:39
2017-04-27 21:32:18.215 THREAD 143 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 63074, to add row count in new table: 30, last switch time: 2017-04-27 21:31:12
2017-04-27 21:51:57.813 THREAD 129 WARNING: Log table switched to: AGENT_SYSTEM_LOG_2, old table estimated row count: 10602, to add row count in new table: 2, last switch time: 2017-04-27 21:42:34
2017-04-27 21:54:56.807 THREAD 129 WARNING: Log table switched to: SERVER_CLIENT_LOG_2, old table estimated row count: 11927, to add row count in new table: 1, last switch time: 2017-04-27 21:49:42
2017-04-27 22:02:16.832 THREAD 129 WARNING: Log table switched to: SERVER_CLIENT_LOG_1, old table estimated row count: 10092, to add row count in new table: 1, last switch time: 2017-04-27 21:54:56
2017-04-27 22:02:17.320 THREAD 143 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 93592, to add row count in new table: 7, last switch time: 2017-04-27 21:59:21
2017-04-27 22:08:14.056 THREAD 129 WARNING: Log table switched to: SERVER_CLIENT_LOG_2, old table estimated row count: 11153, to add row count in new table: 1, last switch time: 2017-04-27 22:02:16
2017-04-27 22:33:21.611 THREAD 135 WARNING: AgentLastCheckInTask invalid IP in line: 5D3C932A0AA0091800C19A0330C3F3FF-0
2017-04-27 23:32:54.219 THREAD 129 WARNING: Log table switched to: SERVER_CLIENT_LOG_1, old table estimated row count: 10022, to add row count in new table: 1, last switch time: 2017-04-27 23:28:22
2017-04-28 00:00:00.310 THREAD 147 WARNING: AgentSweepingTask>>updateDeadlockFailureNumber>> Update failure count into DB as:0
2017-04-28 00:00:14.106 THREAD 129 WARNING: Log table switched to: SERVER_CLIENT_LOG_1, old table estimated row count: 10869, to add row count in new table: 2, last switch time: 2017-04-27 23:57:41
2017-04-28 00:02:54.111 THREAD 129 WARNING: Log table switched to: SERVER_CLIENT_LOG_2, old table estimated row count: 10250, to add row count in new table: 7, last switch time: 2017-04-28 00:00:14
2017-04-28 00:11:54.106 THREAD 129 WARNING: Log table switched to: AGENT_SYSTEM_LOG_2, old table estimated row count: 11847, to add row count in new table: 10, last switch time: 2017-04-28 00:03:57
2017-04-28 01:05:54.150 THREAD 129 WARNING: Log table switched to: SERVER_CLIENT_LOG_2, old table estimated row count: 11502, to add row count in new table: 1, last switch time: 2017-04-28 01:02:18
2017-04-28 07:08:15.268 THREAD 129 WARNING: Log table switched to: SERVER_CLIENT_LOG_2, old table estimated row count: 10054, to add row count in new table: 1, last switch time: 2017-04-28 07:02:58
2017-04-28 07:08:41.044 THREAD 143 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 89319, to add row count in new table: 88, last switch time: 2017-04-28 07:07:25
2017-04-28 08:37:14.521 THREAD 129 WARNING: Log table switched to: SERVER_CLIENT_LOG_1, old table estimated row count: 10166, to add row count in new table: 1, last switch time: 2017-04-28 08:32:48
2017-04-28 08:53:15.540 THREAD 129 WARNING: Log table switched to: AGENT_SYSTEM_LOG_1, old table estimated row count: 10291, to add row count in new table: 10, last switch time: 2017-04-28 08:46:55
2017-04-28 09:12:42.915 THREAD 143 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 55976, to add row count in new table: 5, last switch time: 2017-04-28 09:11:17
2017-04-28 09:18:22.237 THREAD 143 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 58186, to add row count in new table: 87, last switch time: 2017-04-28 09:17:09
2017-04-28 09:22:55.590 THREAD 129 WARNING: Log table switched to: AGENT_SYSTEM_LOG_2, old table estimated row count: 11238, to add row count in new table: 8, last switch time: 2017-04-28 09:17:10
2017-04-28 09:24:14.559 THREAD 129 WARNING: Log table switched to: SERVER_CLIENT_LOG_1, old table estimated row count: 10808, to add row count in new table: 1, last switch time: 2017-04-28 09:19:55
2017-04-28 09:25:25.770 THREAD 5593 SEVERE: The administrator's user name or password is incorrect. Type a valid user name or password.
2017-04-28 09:35:23.372 THREAD 143 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_1, old table estimated row count: 52395, to add row count in new table: 3, last switch time: 2017-04-28 09:34:06
2017-04-28 10:13:29.430 THREAD 143 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_1, old table estimated row count: 53133, to add row count in new table: 8, last switch time: 2017-04-28 10:12:48
2017-04-28 10:15:05.934 THREAD 3022 SEVERE: LDAP Authentication Failed [path=LDAPS://ad.msnyuhealth.org:636, user=gassai01]. It may fail due to invalid account name, password or the account is currently locked out by domain security policy.
com.sygate.scm.server.util.ServerException: LDAP Authentication Failed [path=LDAPS://ad.msnyuhealth.org:636, user=gassai01]. It may fail due to invalid account name, password or the account is currently locked out by domain security policy.
    at com.sygate.scm.server.util.ldap.LdapManager.login(LdapManager.java:556)
    at com.sygate.scm.server.util.ldap.LdapManager.login(LdapManager.java:449)
    at com.sygate.scm.server.util.ldap.LdapManager.doTestConnection(LdapManager.java:386)
    at com.sygate.scm.server.util.NativeCall.testLdapServerConnection(NativeCall.java:309)
    at com.sygate.scm.server.util.ldap.DirectoryAuthenticator.authenticate(DirectoryAuthenticator.java:283)
    at com.sygate.scm.server.consolemanager.AdminAuthenticator.verifyAdmin(AdminAuthenticator.java:566)
    at com.sygate.scm.server.consolemanager.AdminAuthenticator.authenticate(AdminAuthenticator.java:271)
    at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.doLogin(LoginHandler.java:617)
    at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.getCredential(LoginHandler.java:219)
    at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.handleRequest(LoginHandler.java:140)
    at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:319)
    at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:154)
    at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:138)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at com.sygate.scm.pool.HttpResponseFilters.doFilter(HttpResponseFilters.java:79)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at com.sygate.scm.server.servlet.ConsoleFilter.doFilter(ConsoleFilter.java:84)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:218)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:505)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:452)
    at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1087)
    at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)
    at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.doRun(AprEndpoint.java:2517)
    at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.run(AprEndpoint.java:2506)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Thread.java:745)
2017-04-28 10:15:06.008 THREAD 3022 SEVERE: The administrator's user name or password is incorrect. Type a valid user name or password.
2017-04-28 10:59:15.631 THREAD 129 WARNING: Log table switched to: AGENT_SYSTEM_LOG_1, old table estimated row count: 10326, to add row count in new table: 21, last switch time: 2017-04-28 10:50:28
2017-04-28 11:11:54.636 THREAD 129 WARNING: Log table switched to: SERVER_CLIENT_LOG_2, old table estimated row count: 10149, to add row count in new table: 4, last switch time: 2017-04-28 11:05:27
2017-04-28 11:45:14.842 THREAD 129 WARNING: Log table switched to: SERVER_CLIENT_LOG_1, old table estimated row count: 10461, to add row count in new table: 2, last switch time: 2017-04-28 11:43:43
2017-04-28 11:53:49.517 THREAD 143 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_1, old table estimated row count: 52923, to add row count in new table: 88, last switch time: 2017-04-28 11:52:55
2017-04-28 11:57:58.517 THREAD 133 WARNING: SemWebService is not running, tomcat server is running Liveupdate or waiting SemWebService to start...
2017-04-28 11:57:58.518 THREAD 133 SEVERE:  in: com.sygate.scm.server.task.ClientTransportInfoTask
java.net.ConnectException: Connection refused: connect
    at java.net.DualStackPlainSocketImpl.connect0(Native Method)
    at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:79)
    at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
    at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
    at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
    at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
    at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
    at java.net.Socket.connect(Socket.java:589)
    at java.net.Socket.connect(Socket.java:538)
    at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
    at sun.net.www.http.HttpClient.openServer(HttpClient.java:432)
    at sun.net.www.http.HttpClient.openServer(HttpClient.java:527)
    at sun.net.www.http.HttpClient.parseHTTP(HttpClient.java:667)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1569)
    at sun.net.www.protocol.http.HttpURLConnection.access$200(HttpURLConnection.java:91)
    at sun.net.www.protocol.http.HttpURLConnection$9.run(HttpURLConnection.java:1466)
    at sun.net.www.protocol.http.HttpURLConnection$9.run(HttpURLConnection.java:1464)
    at java.security.AccessController.doPrivileged(Native Method)
    at java.security.AccessController.doPrivilegedWithCombiner(AccessController.java:782)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1463)
    at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:480)
    at com.sygate.scm.common.communicate.Communicator.getResponse(Communicator.java:2023)
    at com.sygate.scm.common.communicate.Communicator.getResponse(Communicator.java:1413)
    at com.sygate.scm.server.task.ClientTransportInfoTask.getClientTransportInfo(ClientTransportInfoTask.java:517)
    at com.sygate.scm.server.task.ClientTransportInfoTask.execute(ClientTransportInfoTask.java:142)
    at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:41)
    at java.util.TimerThread.mainLoop(Timer.java:555)
    at java.util.TimerThread.run(Timer.java:505)
com.sygate.scm.common.communicate.CommunicationException: Failed to connect to the server.

Make sure that the server is running and your session has not timed out.
If you can reach the server but cannot log on, make sure that you provided the correct parameters.
If you are experiencing network issues, contact your system administrator. ErrorCode: 0x80020000
    at com.sygate.scm.common.communicate.Communicator.getResponse(Communicator.java:2049)
    at com.sygate.scm.common.communicate.Communicator.getResponse(Communicator.java:1413)
    at com.sygate.scm.server.task.ClientTransportInfoTask.getClientTransportInfo(ClientTransportInfoTask.java:517)
    at com.sygate.scm.server.task.ClientTransportInfoTask.execute(ClientTransportInfoTask.java:142)
    at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:41)
    at java.util.TimerThread.mainLoop(Timer.java:555)
    at java.util.TimerThread.run(Timer.java:505)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
    at com.sygate.scm.server.task.ClientTransportInfoTask.getClientTransportInfo(ClientTransportInfoTask.java:524)
    at com.sygate.scm.server.task.ClientTransportInfoTask.execute(ClientTransportInfoTask.java:142)
    at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:41)
    at java.util.TimerThread.mainLoop(Timer.java:555)
    at java.util.TimerThread.run(Timer.java:505)
2017-04-28 11:58:00.950 THREAD 133 SEVERE: ================== StartClientTransport ===================
2017-04-28 11:58:00.950 THREAD 133 SEVERE: [133] Initializing Tomcat ClientTransport Key for Secars...
2017-04-28 11:58:00.957 THREAD 133 SEVERE: ClientTransportHelper> startClientTransport>> resetAgentToOfflineState = true
2017-04-28 11:58:00.957 THREAD 133 SEVERE: ClientTransportHelper> startClientTransport>> start set agents offline.
2017-04-28 11:58:01.063 THREAD 133 SEVERE: ClientTransportHelper> startClientTransport>> start set virtual agents offline.
2017-04-28 11:58:01.105 THREAD 133 SEVERE: Schedule is stopped!
2017-04-28 11:58:01.520 THREAD 133 SEVERE: Localized SEP news link for display = http://entced.symantec.com/entt?product=sep&version=14.0.0000&language=english&module=console&error=sep_notifications&build=symantec_ent
2017-04-28 11:58:01.520 THREAD 133 SEVERE: Finalized SEP news tracking Link = http://support.symantec.com/sep-notification
2017-04-28 11:58:01.549 THREAD 133 SEVERE: Schedule is started!
2017-04-28 12:13:33.337 THREAD 743904 WARNING: Log table switched to: AGENT_SYSTEM_LOG_1, old table estimated row count: 10343, to add row count in new table: 11, last switch time: 2017-04-28 12:06:34
2017-04-28 12:38:53.662 THREAD 3025 SEVERE: LDAP Authentication Failed [path=LDAPS://ad.msnyuhealth.org:636, user=gassai01]. It may fail due to invalid account name, password or the account is currently locked out by domain security policy.
com.sygate.scm.server.util.ServerException: LDAP Authentication Failed [path=LDAPS://ad.msnyuhealth.org:636, user=gassai01]. It may fail due to invalid account name, password or the account is currently locked out by domain security policy.
    at com.sygate.scm.server.util.ldap.LdapManager.login(LdapManager.java:556)
    at com.sygate.scm.server.util.ldap.LdapManager.login(LdapManager.java:449)
    at com.sygate.scm.server.util.ldap.LdapManager.doTestConnection(LdapManager.java:386)
    at com.sygate.scm.server.util.NativeCall.testLdapServerConnection(NativeCall.java:309)
    at com.sygate.scm.server.util.ldap.DirectoryAuthenticator.authenticate(DirectoryAuthenticator.java:283)
    at com.sygate.scm.server.consolemanager.AdminAuthenticator.verifyAdmin(AdminAuthenticator.java:566)
    at com.sygate.scm.server.consolemanager.AdminAuthenticator.authenticate(AdminAuthenticator.java:271)
    at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.doLogin(LoginHandler.java:617)
    at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.getCredential(LoginHandler.java:219)
    at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.handleRequest(LoginHandler.java:140)
    at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:319)
    at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:154)
    at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:138)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at com.sygate.scm.pool.HttpResponseFilters.doFilter(HttpResponseFilters.java:79)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at com.sygate.scm.server.servlet.ConsoleFilter.doFilter(ConsoleFilter.java:84)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:218)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:505)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:452)
    at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1087)
    at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)
    at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.doRun(AprEndpoint.java:2517)
    at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.run(AprEndpoint.java:2506)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Thread.java:745)
2017-04-28 12:38:53.741 THREAD 3025 SEVERE: The administrator's user name or password is incorrect. Type a valid user name or password.
2017-04-28 12:53:13.215 THREAD 743904 WARNING: Log table switched to: AGENT_SYSTEM_LOG_2, old table estimated row count: 10150, to add row count in new table: 8, last switch time: 2017-04-28 12:46:20
2017-04-28 12:53:14.318 THREAD 743918 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 57429, to add row count in new table: 89, last switch time: 2017-04-28 12:52:02

Seeing these:

com.sygate.scm.server.util.ServerException: LDAP Authentication Failed [path=LDAPS://ad.msnyuhealth.org:636, user=gassai01]. It may fail due to invalid account name, password or the account is currently locked out by domain security policy.

2017-04-28 09:25:25.770 THREAD 5593 SEVERE: The administrator's user name or password is incorrect. Type a valid user name or password.

Which is odd since he is logged in to the SEPM he just can't run the reports.  It is a domain acount he is looged in to other things through and is not locked out.

I do keep seeing this rendering error in the SEPM log.

2017/05/01 15:46:23:312 : AWT-EventQueue-1 : WARN: Failed to render component with com.creamtec.ajaxswing.v4.render.TemplateRendererImpl@5d50c512 (Exception freemarker.core.InvalidReferenceException, Expression style is undefined on line 16, column 26 in custom-component\com.sygate.scm.console.ui.util.SideBar.html.)

Expression style is undefined on line 16, column 26 in custom-component\com.sygate.scm.console.ui.util.SideBar.html.
The problematic instruction:
----------
==> ${style} [on line 16, column 24 in custom-component\com.sygate.scm.console.ui.util.SideBar.html]
----------

Java backtrace for programmers:
----------
freemarker.core.InvalidReferenceException: Expression style is undefined on line 16, column 26 in custom-component\com.sygate.scm.console.ui.util.SideBar.html.
    at freemarker.core.TemplateObject.assertNonNull(TemplateObject.java:125)
    at freemarker.core.Expression.getStringValue(Expression.java:118)
    at freemarker.core.Expression.getStringValue(Expression.java:93)
    at freemarker.core.DollarVariable.accept(DollarVariable.java:76)
    at freemarker.core.Environment.visit(Environment.java:221)
    at freemarker.core.MixedContent.accept(MixedContent.java:92)
    at freemarker.core.Environment.visit(Environment.java:221)
    at freemarker.core.Environment.process(Environment.java:199)
    at freemarker.template.Template.process(Template.java:259)
    at com.creamtec.ajaxswing.v4.render.TemplateRendererImpl.renderComponent(TemplateRendererImpl.java:50)
    at com.creamtec.ajaxswing.v4.ComponentGraphics.beginRender(ComponentGraphics.java:788)
    at com.creamtec.ajaxswing.v4.ComponentGraphics.setRenderingHint(ComponentGraphics.java:361)
    at javax.swing.JComponent.paint(JComponent.java:1091)
    at javax.swing.JComponent.paintChildren(JComponent.java:888)
    at javax.swing.JComponent.paint(JComponent.java:1108)
    at javax.swing.JViewport.paint(JViewport.java:728)
    at javax.swing.JComponent.paintChildren(JComponent.java:888)
    at javax.swing.JComponent.paint(JComponent.java:1108)
    at javax.swing.JComponent.paintChildren(JComponent.java:888)
    at javax.swing.JSplitPane.paintChildren(JSplitPane.java:1047)
    at javax.swing.JComponent.paint(JComponent.java:1108)
    at javax.swing.JComponent.paintChildren(JComponent.java:888)
    at javax.swing.JComponent.paint(JComponent.java:1108)
    at javax.swing.JComponent.paintChildren(JComponent.java:888)
    at javax.swing.JComponent.paint(JComponent.java:1108)
    at javax.swing.JComponent.paintChildren(JComponent.java:888)
    at javax.swing.JComponent.paint(JComponent.java:1108)
    at javax.swing.JComponent.paintChildren(JComponent.java:888)
    at javax.swing.JComponent.paint(JComponent.java:1108)
    at javax.swing.JComponent.paintChildren(JComponent.java:888)
    at javax.swing.JComponent.paint(JComponent.java:1108)
    at javax.swing.JLayeredPane.paint(JLayeredPane.java:586)
    at javax.swing.JComponent.paintChildren(JComponent.java:888)
    at javax.swing.JComponent.paint(JComponent.java:1108)
    at java.awt.GraphicsCallback$PaintCallback.run(GraphicsCallback.java:39)
    at sun.awt.SunGraphicsCallback.runOneComponent(SunGraphicsCallback.java:79)
    at sun.awt.SunGraphicsCallback.runComponents(SunGraphicsCallback.java:116)
    at java.awt.Container.paint(Container.java:1975)
    at java.awt.Window.paint(Window.java:3904)
    at com.creamtec.ajaxswing.v4.AjaxSwingV4Renderer.paintComponent(AjaxSwingV4Renderer.java:89)
    at com.creamtec.ajaxswing.v4.AjaxSwingV4Renderer.renderComponent(AjaxSwingV4Renderer.java:68)
    at com.creamtec.ajaxswing.rendering.html.HTMLPageRenderer.renderWindow(HTMLPageRenderer.java:237)
    at com.creamtec.ajaxswing.rendering.html.HTMLPageRenderer.appendBody(HTMLPageRenderer.java:148)
    at com.creamtec.ajaxswing.rendering.html.HTMLPageRenderer.renderDocument(HTMLPageRenderer.java:127)
    at com.creamtec.ajaxswing.rendering.html.HTMLClientAgent$1.run(HTMLClientAgent.java:397)
    at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:301)
    at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:756)
    at java.awt.EventQueue.access$500(EventQueue.java:97)
    at java.awt.EventQueue$3.run(EventQueue.java:709)
    at java.awt.EventQueue$3.run(EventQueue.java:703)
    at java.security.AccessController.doPrivileged(Native Method)
    at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:76)
    at java.awt.EventQueue.dispatchEvent(EventQueue.java:726)
    at com.creamtec.ajaxswing.gui.SchedulingEventQueue.dispatchEvent(SchedulingEventQueue.java:57)
    at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:201)
    at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
    at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
    at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
    at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
    at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
2017/05/01 16:50:51:354 : RMI TCP Connection(20)-10.160.9.25 : [com.creamtec.ajaxswing.ClientAgentImpl] shutdown, remaining instances in JVM = 0

Probably need to get a case open so a dev can look at it.

Had to disable 'Use SSL 2.0 compatible ClientHello format' in the java options.