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SEPM - Application exception do not work

  • 1.  SEPM - Application exception do not work

    Posted Dec 03, 2014 07:54 AM

    Hello,

    I would ask you for help with application exceptions. I know how it should work but it don't. For application exclusion i go into Policies->Exceptions ->MyExceptionPolicy . In edition windows I go into Exceptions and ADD->Windows Exceptions->Application. Now, new window should show with possible application  to add, but in my management console this window never show. I have some apps added to Application to Monitor, but application exception window never show.  Please give me some advices, why it do not show. 

     

    Best regards,

    Szymon 



  • 2.  RE: SEPM - Application exception do not work

    Posted Dec 03, 2014 07:57 AM

    Exact version of your SEPM?

    This may take some time to come up depending on how many apps are there. Did you wait? How long has it been?

    What happens if you select the "Application to Monitor" option, does that window come up?

    Are you local or coming thru remote console?



  • 3.  RE: SEPM - Application exception do not work

    Posted Dec 03, 2014 08:04 AM

    is it the same on the remote web console as well?



  • 4.  RE: SEPM - Application exception do not work

    Posted Dec 03, 2014 08:09 AM

    Hello,

    SEP version is 12.1 . I always wait few minutes, about 3-5 min.

    When I select Application to Monitor option, everything work properly. I can add App.

    I use local console only. never try by webconsole.

     

    Regards,

    Szymon



  • 5.  RE: SEPM - Application exception do not work

    Posted Dec 03, 2014 08:12 AM

    Yes, but 12.1.??

    Has it ever worked for you?



  • 6.  RE: SEPM - Application exception do not work

    Posted Dec 03, 2014 08:40 AM

    I can't say yes, because I start administrating this tool right now. Before did it another administrator.  So you mean that in version 12.1 even if there is option ADD->Windows Exceptions->Application it do not work properly in all SEP 12.1 instances? 



  • 7.  RE: SEPM - Application exception do not work

    Posted Dec 03, 2014 08:45 AM

    What I'm saying is I've never seen an issue with this particular setting.

    The only time I've seen it slow to open is when there are a lot of applications in this space, some times it may take a minute to open.



  • 8.  RE: SEPM - Application exception do not work

    Posted Dec 03, 2014 10:26 AM

    Hello again,

    I've checked that action by webconsole and the same behaviour. Window do not open. 



  • 9.  RE: SEPM - Application exception do not work

    Posted Dec 03, 2014 10:27 AM

    Do you know the exact version of 12.1 that you're running? I can check to see if there were any known issues there.



  • 10.  RE: SEPM - Application exception do not work

    Posted Dec 03, 2014 10:35 AM

    SEPM show Version: 12.1.1000.157



  • 11.  RE: SEPM - Application exception do not work
    Best Answer

    Posted Dec 03, 2014 10:39 AM

    Known issue in this version, here it was:

    Unable to create an application exception in SEPM
    Fix ID: 2560976
    Symptom: Unable to create an application exception in SEPM and the application exception window does not appear. The scm-server.log file may display the following exception:
    SEVERE: Invalid query statement in:
    com.sygate.scm.server.consolemanager.requesthandler.GetObjectHandler
    java.sql.SQLException: Subquery returned more than 1 value. This is not permitted when the subquery follows =, !=, <, <= , >, >= or when the subquery is used as an expression.
    Solution: A SQL query was modified to allow the window to open properly.

     

    You need to upgrade, preferably to 12.1.5



  • 12.  RE: SEPM - Application exception do not work

    Posted Dec 03, 2014 11:01 AM

    Thanks for your respond. So we will try to do that asap.