Endpoint Protection

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  • 1.  SEPM AVman folder non-stop generate err files.

    Posted Oct 13, 2014 05:20 AM

     

    I have the same problem like this:

    https://www-secure.symantec.com/connect/forums/sepmdatainboxlogtexavman-dat-files-not-clearing

    This is SEPM 12.1 with embedded database. The err files are non-stop generating. How can i stop it?

    SEP.jpg



  • 2.  RE: SEPM AVman folder non-stop generate err files.

    Posted Oct 13, 2014 05:31 AM

    I suggest you can raised support ticket.

    See this articles if help

    Symantec Endpoint Protection Manager does not parse client forwarded logs in a timely manner.

    Article:TECH91835  | Created: 2009-01-14  | Updated: 2009-01-14  | Article URL http://www.symantec.com/docs/TECH91835


  • 3.  RE: SEPM AVman folder non-stop generate err files.

    Posted Oct 13, 2014 06:18 AM

    You might want to upgrade to 12.1RU5 instead.  The release notes say this has been resolved:

    http://www.symantec.com/docs/TECH224706

    Data truncation errors and AVman log build up on Symantec Endpoint Protection Manager

    Fix ID: 3277833

    Symptom: Error log files (.err) build-up in the AVMan directory. The scm-server-0.log shows the following error message:

    <computercode style="font-family: 'Courier New'; font-size: 12pt; color: rgb(34, 34, 34); line-height: 20px;">SEVERE: Datastore error in: com.sygate.scm.server.task.AgentAVLogCollector java.sql.DataTruncation: Data truncation</computercode>

    This may result in a performance degradation of the manager and inability to log on to the console or perform other tasks.

    Solution: Truncate URL data before insertion into the database. This resolves a scenario where the length of the URL data is longer than the column length.