Endpoint Protection

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  • 1.  SEPM clients list migration to new server problem

    Posted Jul 28, 2014 03:34 AM

    Hi all

     

    I setup a new server & setup a SEPM.

    When I run old server SEPM it show failer to connect to the server,

    Run serveices,msc & can't start SEP &SEPM services,

    Repaired SEPM but same problem,

    I have SEPM login & password,

    Can I copy client list to new SEPM without login? (2 server SEPM are same version)



  • 2.  RE: SEPM clients list migration to new server problem

    Posted Jul 28, 2014 03:38 AM

    Does are you able to login SEPM new server ?

     

    Restoring client-server communications by using a client installation package

    http://www.symantec.com/docs/HOWTO80762

    https://www-secure.symantec.com/connect/articles/sep-121-ru2-and-reset-client-communication



  • 3.  RE: SEPM clients list migration to new server problem

    Posted Jul 28, 2014 03:57 AM

    For SEPM repair go through the article

    How to perform a repair Symantec Endpoint Protection Manager

    Article:HOWTO60763  |  Created: 2011-11-02  |  Updated: 2012-07-28  |  Article URL http://www.symantec.com/docs/HOWTO60763

    To restore the old server client to new one, replace the sylink

    Restoring client-server communications with Communication Update Package Deployment

    Article:HOWTO81109  |  Created: 2012-10-24  |  Updated: 2013-10-07  |  Article URL http://www.symantec.com/docs/HOWTO81109


  • 4.  RE: SEPM clients list migration to new server problem

    Posted Jul 28, 2014 08:00 AM

    You to replace the sylink on the clients. You can do this from the new SEPM using the Communication Update Deployment feature within the new SEPM, see here:

    Restoring client-server communications with Communication Update Package Deployment.



  • 5.  RE: SEPM clients list migration to new server problem

    Broadcom Employee
    Posted Jul 28, 2014 11:46 AM

    Hi,

    Thank you for posting in Symantec community.

    I would be glad to answer your query.

    Q. Can I copy client list to new SEPM without login? (2 server SEPM are same version)

    --> Do you have database backup of old server, if yes restore the same into new SEPM.

    By default database backup will be at SEPM installed drive, under C:\ Program files(x86)\Symantec\Symantec Endpoint Protection Manager\data\backup folder

    Restore the backup by running database backup & restore wizard.

    Note: Old SEPM & New SEPM hostname and IP address should be the same.



  • 6.  RE: SEPM clients list migration to new server problem

    Posted Jul 30, 2014 03:49 AM

    ->Note: Old SEPM & New SEPM hostname and IP address should be the same.
    We are change a new server, IP & host name not the same,

    So I can't do this?



  • 7.  RE: SEPM clients list migration to new server problem

    Posted Jul 30, 2014 05:16 AM

    Hi,

     

    Go to SEPM instlal loaction and collect SCM-SERVER-0.log under tomcat> log folder and upload along with catlina.out.

    Check under conf.properties and check is it blank

     

     

    -MK



  • 8.  RE: SEPM clients list migration to new server problem

    Broadcom Employee
    Posted Jul 30, 2014 08:04 AM

    Right, It won't work if IP and host name are different.

    Can you push new package on the existing clients?