Endpoint Protection

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  • 1.  SEPM Display issue

    Posted May 19, 2017 05:12 AM

    Hello All,

    I have a display issue on my manager after installing the KB4012212 for MS17-010. 

    i have two managers whit the same kb installed but one of them gave me a bizzar dispolaying

    i have an EP 14 MP1 installed on WS 2008 R2 Standar 64Bits(Java 8 Update 121) (Whit the issue) and WS 2008 R2 Datacenter 64Bits (Java(TM) 6 Update 24 (Whit no issue)

     

    180px_ErrSEPM.PNG

     

     

    Kind regards

    N.Achraf



  • 2.  RE: SEPM Display issue

    Posted May 19, 2017 06:44 AM
    Are all tabs having issue only home page. Have you checked any proxy settings?


  • 3.  RE: SEPM Display issue

    Posted May 19, 2017 07:42 AM

    Did this just start? Has anything changed?



  • 4.  RE: SEPM Display issue

    Posted May 19, 2017 11:53 AM

    The Dashbord tab, Monitor and Repports

    i still have acces to policies, Clients and Administration



  • 5.  RE: SEPM Display issue

    Posted May 19, 2017 11:55 AM

    Yes, the issue happend after the installation of the KB4012212 (For MS17-010). The same KB was also installed on a other SEPM whit no impact.



  • 6.  RE: SEPM Display issue

    Posted May 22, 2017 08:42 AM

    Download and run the SymDiag. tool, see what it shows -

     

    https://support.symantec.com/en_US/article.TECH105414.html



  • 7.  RE: SEPM Display issue

    Posted May 22, 2017 12:22 PM
    Is the sepm in dmz. Have you checked anything related to network restrictions?


  • 8.  RE: SEPM Display issue

    Posted May 23, 2017 06:12 AM

    No network restrictions...

     



  • 9.  RE: SEPM Display issue

    Posted May 23, 2017 06:51 AM

    anything in the scm-server-0.log or catalina.log file for any possible errors ?



  • 10.  RE: SEPM Display issue

    Posted May 23, 2017 09:18 AM

    Nothing significant



  • 11.  RE: SEPM Display issue

    Posted May 23, 2017 09:23 AM

    It looks to me as if it's time to get a support case open with the experts.



  • 12.  RE: SEPM Display issue

    Posted May 23, 2017 11:45 AM

    the casewas opend as the same time as this discution :)

    i will keep you updated...