Endpoint Protection

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  • 1.  SEPM failed to connect to server; service starts then stops.

    Posted Apr 08, 2013 12:41 PM

    Good Morning,

    Recently I have been unable to login to the SEPM and I receive the error that it has failed to connect to server. All other services are running but SEPM will start and stop after a few seconds.

    Intially I thought this was due to  the sem5.log maxing out the drive space but I followed the steps to create another log file and still the same error. 

    I have also tried running the SEPM configuration manager, running a repair from the control panel, and verifying that the necessary ports are unblocked. 

    I assume the error in catalina.out specifying that missing property scm.db.datasource is the issue but I am unsure of how to proceed.

    Attached are the catalina.out and scm-server-0.logs, any help is much appreciated.

     

    Apr 3, 2013 2:36:51 PM org.apache.catalina.core.ApplicationContext log
    INFO: StartupServlet: [Main] Loading product data...
    Apr 3, 2013 2:36:51 PM org.apache.catalina.core.ApplicationContext log
    INFO: StartupServlet: [Main] Loading user data...
    Apr 3, 2013 2:36:51 PM org.apache.catalina.core.ApplicationContext log
    INFO: StartupServlet: [Main] Loading portal settings...
    Apr 3, 2013 2:36:51 PM org.apache.catalina.core.ApplicationContext log
    INFO: StartupServlet: [Main] Portal is initialized and running...
    Apr 3, 2013 2:36:51 PM com.symantec.sepm.ajaxswing.filter.ConsoleFilter log
    INFO: Wed Apr 03 14:36:51 MST 2013: ConsoleFilter: Required available virtual memory for new Web UI instances = 250MB
    Apr 3, 2013 2:36:51 PM org.apache.catalina.core.ApplicationContext log
    INFO: org.tuckey.web.filters.urlrewrite.utils.Log ERROR: logLevelConf: null
    Apr 3, 2013 2:36:51 PM org.apache.catalina.core.ApplicationContext log
    INFO: org.tuckey.web.filters.urlrewrite.UrlRewriteFilter INFO: loaded (conf ok)
    Apr 3, 2013 2:36:51 PM org.apache.catalina.core.ApplicationContext log
    INFO: AppRouter: init for com.creamtec.ajaxswing.AjaxSwingRouter@1fc1a6
    [TraceMgr] Opening log file D:\Symantec\Symantec Endpoint Protection Manager\tomcat/logs\ajaxswing.log
    Apr 3, 2013 2:36:52 PM org.apache.catalina.core.ApplicationContext log
    INFO: Forced shutdown monitor initialized
    Protecting dada/output/agent folder with ACLs ...
    Missing property: scm.db.datasource.
    Server is not configured correctly, please run Server Configuration Assistant!
     
    2013-04-03 09:16:44.602 THREAD 1 SEVERE: ================== Server Environment ===================
    2013-04-03 09:16:44.617 THREAD 1 SEVERE: os.name = Windows Server 2008 R2
    2013-04-03 09:16:44.617 THREAD 1 SEVERE: os.version = 6.1
    2013-04-03 09:16:44.617 THREAD 1 SEVERE: os.arch = x86
    2013-04-03 09:16:44.617 THREAD 1 SEVERE: java.version = 1.6.0_31
    2013-04-03 09:16:44.617 THREAD 1 SEVERE: java.vendor = Sun Microsystems Inc.
    2013-04-03 09:16:44.617 THREAD 1 SEVERE: java.vm.name = Java HotSpot(TM) Client VM
    2013-04-03 09:16:44.617 THREAD 1 SEVERE: java.vm.version = 20.6-b01
    2013-04-03 09:16:44.617 THREAD 1 SEVERE: java.home = D:\Symantec\Symantec Endpoint Protection Manager\jre
    2013-04-03 09:16:44.617 THREAD 1 SEVERE: catalina.home = D:\Symantec\Symantec Endpoint Protection Manager\tomcat
    2013-04-03 09:16:44.617 THREAD 1 SEVERE: java.user = null
    2013-04-03 09:16:44.617 THREAD 1 SEVERE: user.language = en
    2013-04-03 09:16:44.617 THREAD 1 SEVERE: user.country = US
    2013-04-03 09:16:44.617 THREAD 1 SEVERE: scm.server.version = 12.1.1101.401

    Thanks,



  • 2.  RE: SEPM failed to connect to server; service starts then stops.

    Posted Apr 08, 2013 12:48 PM

    from the log 

     

    Server is not configured correctly, please run Server Configuration Assistant!
     
    please run the management server configuration wizard from start - > all programs - symantec management server configuration wizard
     


  • 3.  RE: SEPM failed to connect to server; service starts then stops.

    Broadcom Employee
    Posted Apr 09, 2013 05:28 AM

    Hi,

    Checked these articles

    Symantec Endpoint Protection Manager service stops with a Java -1 error in the event log

    http://www.symantec.com/docs/TECH102415

    http://www.symantec.com/docs/TECH96006



  • 4.  RE: SEPM failed to connect to server; service starts then stops.

    Posted Apr 09, 2013 05:34 AM

    Hello,

    Try to this blog

    https://www-secure.symantec.com/connect/blogs/java-virtual-machine-has-exited-code-1-service-being-stopped



  • 5.  RE: SEPM failed to connect to server; service starts then stops.
    Best Answer

    Posted Apr 09, 2013 05:39 AM

    You are right, the DB source is missing try these steps

     

     

    1. Browse to conf.properties by navigating through

    %Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\conf.properties
    2. Edit Conf.properties
    3. Add scm.db.datasource= jdbc/metadatabase at the last line (There will be a space after the equal sign)
    4. Save the file

    Execute Management Configuration Wizard.

    Once the Management Configuration is complete. Symantec Endpoint Manager services would be started and you should be able to login to SEPM console.

     


  • 6.  RE: SEPM failed to connect to server; service starts then stops.

    Posted Apr 09, 2013 07:17 AM

    Hi

    Repair the SEPM and try to login

    Regards

     



  • 7.  RE: SEPM failed to connect to server; service starts then stops.

    Posted Apr 11, 2013 11:38 AM

    Rafeeq,

    Thanks very much for your suggestion. Made the change in the conf file and reconfigured the server. All is working as expected now.

     

    Thanks again