Endpoint Protection

Tried a number of steps from the other threads, however the error code I am recieving doesnt seem to match any found there. however I originally had the issue listed here

https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-not-able-login

where i would recieve the 503 server unvailable message in my scm-server-1.log, however when i restarted the symantec endpoint manager service it still stopped and the event viewer showed the same JVM error code -1 nonsene

the current error message in scm-server-1.log is "Connection Reset" it seems... Any help would be greatly appreciated

2010-01-07 21:05:45.572 SEVERE: ================== Server Environment ===================
2010-01-07 21:05:45.588 SEVERE: os.name = Windows 2003
2010-01-07 21:05:45.588 SEVERE: os.version = 5.2
2010-01-07 21:05:45.588 SEVERE: os.arch = x86
2010-01-07 21:05:45.588 SEVERE: java.version = 1.6.0_14
2010-01-07 21:05:45.588 SEVERE: java.vendor = Sun Microsystems Inc.
2010-01-07 21:05:45.603 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2010-01-07 21:05:45.603 SEVERE: java.vm.version = 14.0-b16
2010-01-07 21:05:45.603 SEVERE: java.home = D:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2010-01-07 21:05:45.603 SEVERE: catalina.home = D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2010-01-07 21:05:45.603 SEVERE: java.user = null
2010-01-07 21:05:45.603 SEVERE: user.language = en
2010-01-07 21:05:45.603 SEVERE: user.country = US
2010-01-07 21:05:45.603 SEVERE: scm.server.version = 11.0.5002.333
2010-01-07 21:05:47.619 SEVERE: ================== StartClientTransport ===================
2010-01-07 21:05:47.666 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
java.net.SocketException: Connection reset
 at java.net.SocketInputStream.read(SocketInputStream.java:168)
 at java.io.BufferedInputStream.fill(BufferedInputStream.java:218)
 at java.io.BufferedInputStream.read1(BufferedInputStream.java:258)
 at java.io.BufferedInputStream.read(BufferedInputStream.java:317)
 at sun.net.www.http.HttpClient.parseHTTPHeader(HttpClient.java:687)
 at sun.net.www.http.HttpClient.parseHTTP(HttpClient.java:632)
 at sun.net.www.http.HttpClient.parseHTTP(HttpClient.java:652)
 at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1064)
 at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:373)
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:612)
 at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
 at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
 at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
 at org.apache.catalina.core.StandardService.start(StandardService.java:450)
 at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
 at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
 at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
 at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:597)
 at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
com.sygate.scm.common.communicate.CommunicationException: Failed to connect to the server.

Make sure that the server is running and your session has not timed out.
If you can reach the server but cannot log on, make sure that you provided the correct parameters.
If you are experiencing network issues, contact your system administrator. ErrorCode: 0x80020000
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:645)
 at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
 at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
 at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
 at org.apache.catalina.core.StandardService.start(StandardService.java:450)
 at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
 at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
 at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
 at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:597)
 at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
 

Ummm... 503 ... Application Pool crash.... I see this is a Windows 2003 X86 box ... I'm guessing it to be a SP2 which runs IIS 6.0 ... Some time back, we have had a problem with Microsoft windows Update that happened on December 08th .. which bascially screws up your IIS .... Please check if that's the case with yours.. I have a bad feeling that Windows Update KB 973917 is messing up with your IIS ... please check... :)

http://support.microsoft.com/kb/2009746

If you find this update to be the problem, just remove that... reboot the server .. presto!.. Things are normal!

Cheers,
Visu.

The Application pool error was fixed based on the instructions from a previous thread, however I am still getting a connection reset error in my logs, and a failed to connecct when i launch the console manager, as well as the manager service starting and stopping after 3 seconds or so

A bit more information:

When i navigate to http://localhost/reporting through iis manager i see the login page, however when i do this through my browser i get 404

The Server was being setup and an additional site connecting to a working SEPM server using SQL database, replication works and I checked ODBC sources on both sides

A 404? Astounding.... Can you please check if the website is started? ... Also, please try a repair install to make sure the files and folders are in right shape...

The issue seems to be with IIS, if you dont have much applicaitons installed
uninstall / reinstall the IIS
You must be having DCOM errors in windows event logs too. 

Reinstall IIS then  repair SEPM from add/remove programs and try ...

I have uninstalled / reinstalled IIS per your suggestions from a previous thread, yes I did have DCOM errors but allowed network service control of the IIS Admin DCOM component and the application pools stopped crashing but i still recieve connection reset in my logs.

it might have stopped Dcom errors however, you need to uninstall / reinstall IIS after deleting the folders, follow this step and let us know if this works.
http://support.microsoft.com/kb/325889 

Has this problem been resolved yet?  I am having the very same problem and have tried all the suggestions on this and other posts.  No help, though.  Does anyone have any other suggestions?  Please help.

Thanks.
CherylJ