Endpoint Protection Small Business Edition

We are trying to reinstall SEPM on a w2k3 server and it keeps on failing. I have changed the ports to ones that were not in use according to netstat. Checked the integrated authentication is enabled on IIS. Restarted IIS, tried to restart SEPM in services.

SEPM will not stay started in services.

There are a couple of errors showing in both the log files. Can someone point me in the right direction.

Catlina.log:
SEVERE: scm.server.version = 11.0.4000.2295
Utility>> emptyDir: Error, Can NOT delete -> C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\temp\jar_cache8438.tmp
java.lang.ClassNotFoundException: com.sygate.scm.util.i18n.ErrorMsg_en_GB

scm-server-o.log shows this error:
2010-06-21 11:35:24.718 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
java.lang.Exception: HTTP 503 Service Unavailable, URL: http://localhost:8114/secars/secars.dll?action=34
    at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:556)

Many thanks

Matt

(Full logs pasted below.)


scm-server-0.log

2010-06-21 11:35:20.953 SEVERE: ================== Server Environment ===================
2010-06-21 11:35:20.953 SEVERE: os.name = Windows 2003
2010-06-21 11:35:20.953 SEVERE: os.version = 5.2
2010-06-21 11:35:20.968 SEVERE: os.arch = x86
2010-06-21 11:35:20.968 SEVERE: java.version = 1.5.0_15
2010-06-21 11:35:20.968 SEVERE: java.vendor = Sun Microsystems Inc.
2010-06-21 11:35:20.968 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2010-06-21 11:35:20.968 SEVERE: java.vm.version = 1.5.0_15-b04
2010-06-21 11:35:20.968 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2010-06-21 11:35:20.968 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2010-06-21 11:35:20.968 SEVERE: java.user = null
2010-06-21 11:35:20.968 SEVERE: user.language = en
2010-06-21 11:35:20.968 SEVERE: user.country = GB
2010-06-21 11:35:20.968 SEVERE: scm.server.version = 11.0.4000.2295
2010-06-21 11:35:21.015 INFO: Server startup
2010-06-21 11:35:23.562 FINE: updProcessState: checking...
2010-06-21 11:35:23.593 FINE: updProcessState: The process status has been checked.
2010-06-21 11:35:24.562 SEVERE: ================== StartClientTransport ===================
2010-06-21 11:35:24.718 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
java.lang.Exception: HTTP 503 Service Unavailable, URL: http://localhost:8114/secars/secars.dll?action=34
    at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:556)
    at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:72)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:104)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
    at org.apache.catalina.core.StandardService.start(StandardService.java:450)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
    at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
    at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
    at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:580)
    at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:72)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:104)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
    at org.apache.catalina.core.StandardService.start(StandardService.java:450)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
    at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
    at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)

and catalina.out is

21-Jun-2010 11:35:18 org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-9190
21-Jun-2010 11:35:19 org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-8543
Starting service SCM
Apache Tomcat/4.1.37-LE-jdk1.4
Has valid SAV license
Info>> No SNAC license file in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license
21-Jun-2010 11:35:20 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: ================== Server Environment ===================
21-Jun-2010 11:35:20 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: os.name = Windows 2003
21-Jun-2010 11:35:20 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: os.version = 5.2
21-Jun-2010 11:35:20 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: os.arch = x86
21-Jun-2010 11:35:20 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.version = 1.5.0_15
21-Jun-2010 11:35:20 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.vendor = Sun Microsystems Inc.
21-Jun-2010 11:35:20 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.vm.name = Java HotSpot(TM) Server VM
21-Jun-2010 11:35:20 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.vm.version = 1.5.0_15-b04
21-Jun-2010 11:35:20 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
21-Jun-2010 11:35:20 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
21-Jun-2010 11:35:20 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.user = null
21-Jun-2010 11:35:20 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: user.language = en
21-Jun-2010 11:35:20 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: user.country = GB
21-Jun-2010 11:35:20 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: scm.server.version = 11.0.4000.2295
Utility>> emptyDir: Error, Can NOT delete -> C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\temp\jar_cache8438.tmp
java.lang.ClassNotFoundException: com.sygate.scm.util.i18n.ErrorMsg_en_GB
    at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1541)
    at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1386)
    at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:319)
    at java.lang.Class.forName0(Native Method)
    at java.lang.Class.forName(Class.java:164)
    at com.sygate.scm.util.ErrorMsg.setLocale(ErrorMsg.java:223)
    at com.sygate.scm.util.ErrorMsg.<clinit>(ErrorMsg.java:216)
    at com.sygate.scm.common.communicate.CommunicationException.getMessage(CommunicationException.java:47)
    at java.lang.Throwable.getLocalizedMessage(Throwable.java:267)
    at java.lang.Throwable.toString(Throwable.java:344)
    at java.lang.String.valueOf(String.java:2615)
    at java.io.PrintWriter.print(PrintWriter.java:546)
    at java.io.PrintWriter.println(PrintWriter.java:683)
    at java.lang.Throwable.printStackTrace(Throwable.java:510)
    at com.sygate.scm.common.communicate.CommunicationException.printStackTrace(CommunicationException.java:82)
    at com.sygate.scm.server.util.ScmFormatter.format(ScmFormatter.java:43)
    at java.util.logging.StreamHandler.publish(StreamHandler.java:179)
    at java.util.logging.FileHandler.publish(FileHandler.java:555)
    at java.util.logging.Logger.log(Logger.java:452)
    at java.util.logging.Logger.doLog(Logger.java:474)
    at java.util.logging.Logger.log(Logger.java:563)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:384)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:367)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:141)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
    at org.apache.catalina.core.StandardService.start(StandardService.java:450)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
    at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
    at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)

503 - Service unavailable. This error code is specific to IIS 6.0.

Try by repairing SEPM from add/remove programs.

What are the other softwares present in this PC?


"""I have changed the ports to ones that were not in use according to netstat''''''''''''
Which port you changed? what is the present value of it?

Hi,

I have removed, rebooted, reinstalled multiple times with no luck.

It also hangs if I allow the installation process to run through to deploy SEP to clientsand fails to create the deployment files.

On the server the only other key programs running are a Sage database, Lexmark printer software and also HP insight software.

TCP ports are now 8443, 9190 and 8105. I have also tried other combinations including the recommended 9091 and 8006.

Many thanks for your help

Matt

the problem might be with the stage db
2638 is the DB port; try changing that to something else. give it  a try
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008011823304748
you should successfully log in to the sepm only then u should be able to create the package.

Hi,

Sorry, tried that but the service still fails. The SEPM service starts and then shutsdown.

Many thanks

Matt

Try this solution - http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/7c182a617bab82438825763a00551155?OpenDocument

open iis
right click on symantec webserver click on directory sercurity
check integrated windows authentication and restart the sepm service; check if that starts
if that fails
run the management server configurattion wizard.
does that complain about db server port ??

Hi,

Tried creating a seperate application pool within IIS but no change.

Have previously checked that integrated windows authentication was enabled. Have run the config wizard several times and it never complains about the db server port.

Sorry.

Thanks for all your help.

Matt

do you still get 503 in the logs?
is your application pool started?

Hi,

Just checked, yes still the 503 error and also checked that the new application pool was started.

The scm-server-o.log is:

2010-06-21 17:50:00.078 SEVERE: ================== Server Environment ===================
2010-06-21 17:50:00.093 SEVERE: os.name = Windows 2003
2010-06-21 17:50:00.093 SEVERE: os.version = 5.2
2010-06-21 17:50:00.093 SEVERE: os.arch = x86
2010-06-21 17:50:00.093 SEVERE: java.version = 1.5.0_15
2010-06-21 17:50:00.093 SEVERE: java.vendor = Sun Microsystems Inc.
2010-06-21 17:50:00.093 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2010-06-21 17:50:00.093 SEVERE: java.vm.version = 1.5.0_15-b04
2010-06-21 17:50:00.093 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2010-06-21 17:50:00.093 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2010-06-21 17:50:00.093 SEVERE: java.user = null
2010-06-21 17:50:00.093 SEVERE: user.language = en
2010-06-21 17:50:00.093 SEVERE: user.country = GB
2010-06-21 17:50:00.093 SEVERE: scm.server.version = 11.0.4000.2295
2010-06-21 17:50:00.140 INFO: Server startup
2010-06-21 17:50:02.406 FINE: updProcessState: checking...
2010-06-21 17:50:02.437 FINE: updProcessState: The process status has been checked.
2010-06-21 17:50:03.453 SEVERE: ================== StartClientTransport ===================
2010-06-21 17:50:03.578 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
java.lang.Exception: HTTP 503 Service Unavailable, URL: http://localhost:8114/secars/secars.dll?action=34
    at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:556)
    at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:72)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:104)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
    at org.apache.catalina.core.StandardService.start(StandardService.java:450)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
    at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
    at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
    at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:580)
    at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:72)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:104)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
    at org.apache.catalina.core.StandardService.start(StandardService.java:450)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
    at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
    at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)

While catalina.out is:

21-Jun-2010 17:49:58 org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-9091
21-Jun-2010 17:49:58 org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-8441
Starting service SCM
Apache Tomcat/4.1.37-LE-jdk1.4
Has valid SAV license
Info>> No SNAC license file in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license
21-Jun-2010 17:50:00 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: ================== Server Environment ===================
21-Jun-2010 17:50:00 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: os.name = Windows 2003
21-Jun-2010 17:50:00 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: os.version = 5.2
21-Jun-2010 17:50:00 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: os.arch = x86
21-Jun-2010 17:50:00 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.version = 1.5.0_15
21-Jun-2010 17:50:00 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.vendor = Sun Microsystems Inc.
21-Jun-2010 17:50:00 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.vm.name = Java HotSpot(TM) Server VM
21-Jun-2010 17:50:00 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.vm.version = 1.5.0_15-b04
21-Jun-2010 17:50:00 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
21-Jun-2010 17:50:00 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
21-Jun-2010 17:50:00 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.user = null
21-Jun-2010 17:50:00 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: user.language = en
21-Jun-2010 17:50:00 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: user.country = GB
21-Jun-2010 17:50:00 com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: scm.server.version = 11.0.4000.2295
java.lang.ClassNotFoundException: com.sygate.scm.util.i18n.ErrorMsg_en_GB
    at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1541)
    at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1386)
    at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:319)
    at java.lang.Class.forName0(Native Method)
    at java.lang.Class.forName(Class.java:164)
    at com.sygate.scm.util.ErrorMsg.setLocale(ErrorMsg.java:223)
    at com.sygate.scm.util.ErrorMsg.<clinit>(ErrorMsg.java:216)
    at com.sygate.scm.common.communicate.CommunicationException.getMessage(CommunicationException.java:47)
    at java.lang.Throwable.getLocalizedMessage(Throwable.java:267)
    at java.lang.Throwable.toString(Throwable.java:344)
    at java.lang.String.valueOf(String.java:2615)
    at java.io.PrintWriter.print(PrintWriter.java:546)
    at java.io.PrintWriter.println(PrintWriter.java:683)
    at java.lang.Throwable.printStackTrace(Throwable.java:510)
    at com.sygate.scm.common.communicate.CommunicationException.printStackTrace(CommunicationException.java:82)
    at com.sygate.scm.server.util.ScmFormatter.format(ScmFormatter.java:43)
    at java.util.logging.StreamHandler.publish(StreamHandler.java:179)
    at java.util.logging.FileHandler.publish(FileHandler.java:555)
    at java.util.logging.Logger.log(Logger.java:452)
    at java.util.logging.Logger.doLog(Logger.java:474)
    at java.util.logging.Logger.log(Logger.java:563)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:384)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:367)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:141)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
    at org.apache.catalina.core.StandardService.start(StandardService.java:450)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
    at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
    at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)

Any thoughts as this is really frustrating.

Many thanks for all your help.

Matt

can u change the identitiy to Local SEcurity in the new application pool?
using any other versions of java?

Hi,

I just tried changing it from a network service to configurable and put valid credentials in the user name and password boxes. I also tried as a local system. Obviously do not want to leave it like this but again no improvement. I did restart IIS after each change.

Java  Ver 6 release 20. I have also tried installing again JRE 1.5.0.15 that we downloaded a while ago.

Many thanks

Matt

hello matt,
how did u install SEPM?
was thi via RDP ? with a console session?

Pls do not install any Java along with SEPM.It does not need that.many time this will be the issue.So first you remove any Java installed in your server.Then install SEPM.The SEPM installation will take care about the java which is required for it.Prior to SEPM installation pls stop  Sage database services.Let us see the result.

Also aware of this issue
Installing, Managing, Replicating SEP or SEPM in an RDP or Dameware session is expected to fail

Hi,
No I installed it directly onto the server and not remotely.
Thanks
Matt

Hi Aravind,

I uninstalled SEPM and also Java from the machine. Rebooted, and then reinstalled SEPM but the same issue remains.

Many thanks

Matt

Thanks, no I either am directly connected to the server, on VNC or via inSight. I have discovered that issue before and don't use RDP etc when installing or administering.

Thanks again.

Matt

Add your user to local admin group and try to install....

Hi,

Tried that. Also tried logging in as domain admin as well as local admin.

Still exactly the same issue.

can u run iis diag?
http://www.microsoft.com/downloads/details.aspx?familyid=9bfa49bc-376b-4a54-95aa-73c9156706e7&displaylang=en

You are a genius! Discovered IUSR was not authenticating properly. Ended up remiving SEPM and IIS and then reinstalling. It is 99% working now. I just get an error about it not being able to connect to the reporting package.

Many thanks again.

Matt

wow !! thats great
for reporting component again its related to your IUSR account
if you open your iis
symantec webserver
directory security
put you admin id and password; it will work.