Endpoint Protection

 View Only
  • 1.  SEPM not reporting SEP clients correctly

    Posted Apr 16, 2009 05:25 PM
    We have a sepm server (mr4 mp1) running on virtual server 2008 x64 attached to sql 2005 that is on another server. 
    On the dashboard of the sepm it shows all the clients - Not Reporting Status
    If I look @ the clients it shows them as updated to latest def and check-in time.
    How can I make the clients show up properly in the dashboard?  Clients show a green dot on them, are up to date on defs and show

    The clients are setup to connect to sepm using resolve using DNS as listed here
    http://www.symantec.com/connect/forums/recommended-procedure-sepm-manager-ip-address-change


  • 2.  RE: SEPM not reporting SEP clients correctly

    Posted Apr 16, 2009 07:14 PM
    Hi mithrax, i have tickets open with Enterprise support on this issue; What i have been told to do is delete the clients form the Console and DB and they are suppose to re-register. Im not Sure why this behavior is so, in my case its not fiasable as there are over 20k+ SEP clients in the customers environment


  • 3.  RE: SEPM not reporting SEP clients correctly

    Posted Apr 16, 2009 11:20 PM
    Hi Michael,

    Are you facing the issue with SEPM on Windows 2008 server??

    Rgrds,
    SAM


  • 4.  RE: SEPM not reporting SEP clients correctly

    Posted Apr 17, 2009 09:19 AM
    Do you have directions on how to remove the clients from the console and db so that they reregister?